Chapter 1 Introduction: real-time strategy and business intelligence.- Chapter 2 Strategic agility - Integrating Business Intelligence with Strategy.- Chapter 3 Business intelligence - Capturing an elusive concept.- Chapter 4 How management control systems can facilitate a firm's strategic renewal and creation of financial intelligence.- Chapter 5 Competitive intelligence - A strategic process for external environment foreknowledge.- Chapter 6 Human Resource Intelligence - Enhancing the quality of decision making and improving business performance.- Chapter 7 Business Intelligence within the Customer Relationship Management Sphere.- Chapter 8 Making sense of strategic decision making.- Chapter 9 Project Management Intelligence - Mastering the Delivery of Life Cycle Solutions.- Chapter 10 Supply Chain Intelligence.
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