现货Service Quality in Leisure, Events, Tourism and Sport (Cabi Tourism Texts)[9781780645452]

394 九五品

库存2件

上海宝山

认证卖家担保交易快速发货售后保障

作者Buswell, John ; Williams, Christine ; Donne, Keith ; Sutton, Carley

出版社Cabi

ISBN9781780645452

出版时间2017-01

装帧平装

纸张其他

页数224页

正文语种英语

上书时间2023-06-30

已实名已认证进店收藏店铺

商品描述: Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction; includes numerous case studies to help students apply classroom-based theory to practice; is packed with student-friendly pedagogy and full color illustrations throughout to enhance the learning experience.

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