The definitive guide to implementing Baldrige Criteria in any organization--from the team that has worked with 19 Malcolm Baldrige Award winners***This book features one of the newly announced Baldrige Award 2016 recipients and the first ever long-term care facility, Kindred Nursing and Rehabilitation--Mountain Valley***For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to: * Drive employee engagement to exciting new levels* Create an organizational culture that energizes everyone* Maintain upward momentum, even in a downturn* Counteract negativity and entitlement with positive feedback* Get your senior managers on board and up to speed* Cultivate strong
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