酒店英语
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九品
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作者胡朝慧 编
出版社北京大学出版社
出版时间2011-05
版次1
装帧平装
上书时间2024-06-05
商品详情
- 品相描述:九品
图书标准信息
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作者
胡朝慧 编
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出版社
北京大学出版社
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出版时间
2011-05
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版次
1
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ISBN
9787301172131
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定价
36.00元
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装帧
平装
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开本
16开
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纸张
胶版纸
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页数
240页
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字数
351千字
- 【内容简介】
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《酒店英语》是根据高职高专酒店英语服务与管理专业教学计划的要求,突出职业教育的特点,注重对学生职业能力的培养而编写的。教材始终贯穿“以职场为中心,以就业为先导”,体现了知识的应用和可操作性。其中,情景对话的内容按照客人入住的顺序展开:前厅部、客房部、餐饮部、购物及康乐部;对话情景的选择贴近酒店工作的实际,语言简洁、规范,并配有美籍专业人士录制的光盘,语音纯正,情景性强,便于学生模仿和掌握。章节的课后练习精心设计,灵活多样,既增强了趣味性,又实现了用英语交流的目的。
《酒店英语》适合高职院校旅游专业学生作为教材使用,也可供旅游从业人员参考学习。
- 【目录】
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Paer One THE FRONT OFFICE
Chapter One Business Reservation Service
Dialogue 1 Receiving a Reservation
Dialogue 2 Tour Group Reservation
Dialogue 3 Face to Face the Reservation
Dialogue 4 Revising the Reservation
Dialogue 5 Cancel the Reservation
Dialogue 6 No Empty Rooms
Chapter Two Reception Desk
Dialogue 1 Registration
Dialogue 2 Receiving the Individual
Dialogue 3 Receiving the Advance Reservation
Dialogue 4 Receiving a Travel Group
Dialogue 5 Extending the Stay
Chapter Three The Bellman
Dialogue 1 Check in Services
Dialogue 2 Show the Way to Her Room
Dialogue 3 Delivery of Luggage
Dialogue 4 Ordering a Taxi
Dialogue 5 Ticket-Booking Service
Chapter Four At the Information Desk
Dialogue 1 Showing the Way inside the Hotel
Dialogue 2 Showing the Way outside the Hotel
Dialogue 3 Introduction Some Scenic Spot and Shopping Center
Dialogue 4 About the Traffic
Chapter Five Telephone Operator
Dialogue 1 An Overseas Call
Dialogue 2 In-house Call Service
Dialogue 3 Leaving a Telephone Message
Dialogue 4 Answering Guest's Inquires
Chapte Six Settling Guests' Complaints
Dialogue 1 Settling Complaints about Air-conditioner
Dialogue 2 Settling Complaints about Bad Quality of Food
Dialogue 3 Settling Complaints about Slowness in Service
Chapter Seven The Business Center
Dialogue 1 Recommending Express Service
Dialogue 2 Typing, Photocopying
Dialogue 3 Receiving and Sending Fax
Chapter Eight The Cashier
Dialogue 1 Foreign Currency Exchange
Dialogue 2 Checking in Cash
Dialogue 3 Checking with Traveler's Check
Dialogue 4 Checking by Credit Card
Dialogue 5 Mis-calculation
Chapter Nine At the Conference
Dialogue 1 Introduction of Hotel Meeting Facilities
Dialogue 2 Changing the Meeting Services
Dialogue 3 Offering Special Services
Part Two THE HOUSEKEEPING DEPARTMENT
Chapter Ten Receiving Guests
Dialogue 1 Guiding the Guest to Their Rooms
Dialogue 2 Introducing the Room Facilities
Dialogue 3 About Hotel Services
Chapter Eleven Chamber Service
Dialogue 1 Cleaning the Room
Dialogue 2 Changing the Room
Dialogue 3 Adding beds
Dialogue 4 Turn-down Services
Dialogue 5 Claim and Damage
Chapter Twelve Special Service
Dialogue 1 Buying Things on Request
Dialogue 2 Borrowing Something
Dialogue 3 Wanting to Add Something
Chapter Thirteen Laundry Service.
Dialogue 1 Explaining How to Get the Service
Dialogue 2 Filling the Laundry Lists
Dialogue 3 Choose Express Service..
Dialogue 4 Misdelivering the Laundry
Chapter Fourteen Miscellaneous Service
Dialogue 1 Asking for Baby-sitting Service
Dialogue 2 Dealing with Emergency
Dialogue 3 Asking for a Doctor
Dialogue 4 A Morning Call
Chapter Fifteen Maintenance Serviee
Dialogue l Introduction on Certain Facilities in the Room
Dialogue 2 Repairing the Washing Machine
Dialogue 3 Something Wrong with the Toilet
Part Three FOOD AND BERVERAGE DEPARTMENT
Chapter Sixteen Reservation Service
Dialogue 1 A Call Reservation
Dialogue 2 Refusing a Reservation
Dialogue 3 Cancel a Reservation
Dialogue 4 Receiving the Dinner
Dialogue 5 Receiving Walk-in Guests
Dialogue 6 No Empty Seats
Chapter Seventeen Chinese Food
Dialogue 1 Ordering Chinese Dishes
Dialogue 2 Recommendation
Dialogue 3 Special Chinese Food
Dialogue 4 Wines and Drinks in Chinese Restaurant
Chapter Eighteen Serving Dishes
Dialogue 1 Misserving
Dialogue 2 Special Need in Dishes
Dialogue 3 Complaints about the Dishes
Dialogue 4 Dessert Ordering
Chapter Nineteen Offering Room Serving
Dialogue 1 Ordering Chinese Breakfast
Dialogue 2 Ordering Western Breakfast
Dialogue 3 Special Ordering
Dialogue 4 Dish Delivering
Chapter Twenty At the Bar
Dialogue 1 Ordering Chinese Wines
Dialogue 2 Ordering Western Wines
Dialogue 3 Crazy Bar
Dialogue 4 Chatting with a Guest
Chapter Twenty-One Western Food and Buffet
Dialogue 1 Dinner in a Western Restaurant
Dialogue 2 Dinner a La Carte
Dialogue 3 Buffet
Chapter Twenty-Two Ways of Paying
Dialogue 1 Signing the Bill
Dialogue 2 Paying with Credit Card
Dialogue 3 Paying in Cash
Dialogue 4 Explain the Bill
Part Four SHOPPING
Chapter Twenty-Three At the Arts and Crafts
Dialogue 1 Greeting Customers
Dialogue 2 Recommending Jewelry
Dialogue 3 Introducing China Silk.
Dialogue 4 Testing the Quality.
Chapter Twenty-Four At the Souvenir
Dialogue 1 Introducing China Painting
Dialogue 2 Chinaware
Dialogue 3 Recommending Other Products
Chapter Twenty-Five At the Food Shop
Dialogue 1 Introducing Local Products
Dialogue 2 Introducing Tea
Dialogue 3 Wrapping the Goods
Part Five RECREATION AND FITNESS CENTER
Chapter Twenty-Six At Sing and Dance Hall
Dialogue 1 At the Night Club
Dialogue 2 At the Karaoke Bar
Dialogue 3 At the KTV Parlor
Dialogue 4 At Dancing Hall
Chapter Twenty-Seven At the Health Club
Dialogue 1 Introduce the Facilities
Dialogue 2 At Bowling Room
Dialogue 3 At The Swimming Pool
Dialogue 4 At Sauna
Chapter Twenty-Eight At the Chess
Dialogue 1 At Billiards
Dialogue 2 Playing Bridge
Dialogue 3 Getting the Membership Card
Chapter Twenty-Nine At the Beauty Center
Dialogue 1 At the Beauty Salon
Dialogue 2 At the Barber's
Dialogue 3 Facial Treatment
APPENDIX I Useful Words and Terms for Hotel English
APPENDIX II Tapescripts for Listening Exercises
Reference
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