Part 1 English Tour Guide Chapter 1 Meet the Tour Group Unit 1 Contact the Guests 联系客人 4 Unit 2 Receive the Guests 迎接客人 25 Unit 3 Discuss the Itinerary 商讨行程 46 Chapter 2 Manage the Tour Group Unit 4 Sightseeing 游览景点 76 Unit 5 Shopping 旅游购物 102 Unit 6 Leisure and Recreation 旅游娱乐 122 Unit 7 Free Activities 自由活动 147 Unit 8 Deal with Problems and Emergencies 处理突发事件 168 Chapter 3 See the Tour Group off Unit 9 Bid Farewell to the Guests 送别客人 192 Part 2 Outbound Tour Leader Chapter 1 Before Arriving at the Destination Unit 1 Accept the Tour Group 接受带团任务 218 Unit 2 On the Airplane 在飞机上 237 Chapter 2 At the Destination Unit 3 At the Hotel 在酒店 258 Unit 4 Sightseeing at the Destination 境外游览 278 Unit 5 Deal with the Special Situations 特殊情况处理 298 Keys 答案 Part1 English Tour Guide 316 Chapter 1 Meet the Tour Group 316 Unit 1 Contact the Guests 联系客人 316 Unit 2 Receive the Guests 迎接客人 320 Unit 3 Discuss the Itinerary 商讨行程 324 Chapter 2 Manage the Tour Group 329 Unit 4 Sightseeing 游览景点 329 Unit 5 Shopping 旅游购物 334 Unit 6 Leisure and Recreation 旅游娱乐 337 Unit 7 Free Activities 自由活动 341 Unit 8 Deal with Problems and Emergencies 处理突发事件 344 Chapter 3 See the Tour Group off 347 Unit 9 Bid Farewell to the Guests 送别客人 347 Part 2 Outbound Tour Leader 350 Chapter 1 Before Arriving at the Destination 350 Unit 1 Accept the Tour Group 接受带团任务 350 Unit 2 On the Airplane 在飞机上 353 Chapter 2 At the Destination 356 Unit 3 At the Hotel 在酒店 356 Unit 4 Sightseeing at the Destination 境外游览 358 Unit 5 Deal with the Special Situations 特殊情况处理 361
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