Quality Without Tears

图书标准信息

• 作者 Philip Crosby 著
• 出版社 Mcgraw-Hill
• 出版时间 1995-05
• ISBN 9780070145115
• 定价 110.20元
• 装帧 平装
• 开本 其他
• 纸张 其他
• 页数 205页
• 正文语种 英语

【内容简介】

Theauthor'sobjectiveistoshowmanagershowtobuildqualityintoallaspectsofacompany'soperationstherebyloweringcosts,increasingsales,andboostingprofitsanddoallthiswithoutthetypicalbureaucraticcontrolsandproceduresthatmerelyhasslepeoplewithoutproducingthedesiredresults.Realsituationandamusingfictionalcasehistoriesareusedtodemonstratethatproblemsofqualityandhasslearecausedbymanagementaction.

Nowavailableintradepaperback,thismega-sellerbringsthetimelessmessageof"theleadingevangelistofquality"(asTimecalledPhilipCrosby)toanever-wideningaudience.Drawingonqualitylessonslearnedfrom...

【作者简介】

McGraw-Hillauthorsrepresenttheleadingexpertsintheirfieldsandarededicatedtoimprovingthelives,careers,andinterestsofreadersworldwide

【目录】

TheProfileofaProblemOrganization.
TheQualityVaccine.
Demotivation.
AQualityCarol.
Determination.
TheFirstAbsolute:TheDefinitionofQuality.
TheSecondAbsolute:TheSystemofQuality.
TheThirdAbsolute:TheNeedforaPerformanceStandardThatCannotBeMisunderstood.
TheFourthAbsolute:TheMeasurementofQuality.
Education.
Implementation.
TeamActions.
TeamExecutions.
TheSavingofEmorySpellman.
TheDehasslingofLightblue.
SomeSuccessStories.
MixingtheVaccinationSerum.
HowComeVeryLittleEverImprovesAllByItself?