The Trusted Advisor 20th 英文原版
￥ 120 8.3折 ￥ 145 九五品
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广东广州
认证卖家担保交易快速发货售后保障
作者The Free Press
出版社Anniversary Edition
ISBN9781982157104
出版时间2021-02
印刷时间2021-02
印数1千册
装帧平装
开本32开
纸张轻型纸
页数336页
字数1千字
定价145元
上书时间2023-08-31
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基本信息
Edited by：David H. Maister, Robert Galford, Charles Green
Publisher：Free Press
Published：02 Feb 2021
Language：English
Format Paperback：336 pages
ISBN10：1982157100
ISBN13：9781982157104
Weight：249 g
Dimensions：140 x 211 x 25（mm）
页面参数仅供参考，具体以实物为准
书籍简介
《值得信赖的顾问》(Tom Peters, The Professional Service 50的作者)商业经典的20周年纪念版——现已更新以反映数字世界——为所有顾问、谈判者和顾问提供了必要的工具和智慧。在当今快节奏的网络经济中，专业人士必须比以往任何时候都更加努力地工作，以保持和提高他们的业务技能和知识。但专业顾问David H. Maister、Charles H. Green和Robert M. Galford认为，仅仅掌握一个学科的技术是不够的。他们认为，职业成功的关键是获得客户信任和信心的能力。在20周年纪念版中，马斯特、格林和高尔福德丰富了我们对当今社会的理解，并说明了如何在数字世界中成为有效的传播者。利用他们的“信任等式”模型，他们剖析了可信度的理性和情感成分。它们精确而清晰地详细列出了你必须采取的建立信任关系的5个不同步骤。每一步——参与、倾听、构建、设想和承诺——都在不同的章节中得到了丰富的描述。这本非常容易阅读的书为“所有那些寻求与客户建立真正特殊关系的人提供了无价的路线图”(Carl Stern，波士顿咨询集团首席执行官)。两位作者将自己和他人的成功和错误的轶事、经验和例子交织在一起，取得了很大的效果。《值得信赖的顾问》是任何必须提供建议、谈判或与他人管理复杂关系的人的必读书籍。
The 20th anniversary edition of the "brilliant and practical" (Tom Peters, author of The Professional Service 50) business classic--now updated to reflect the digital world--provides essential tools and wisdom for all consultants, negotiators, and advisors. In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world. Using their model of "the trust equation" they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step--engage, listen, frame, envision, and commit--is richly described in distinct chapters. This immensely accessible book offers "an invaluable road map to all those who seek to develop truly special relationships with their clients" (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others' successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.
作者简介
David H. Maister被公认为专业服务公司管理领域的全球权威。从40年前开始，大卫就在全球范围内为各种专业的公司提供咨询服务，涉及所有的战略和管理问题。大卫是英国人，拥有伯明翰大学、伦敦经济学院和哈佛商学院的学位，他在哈佛商学院担任了7年的教授。他是畅销书《管理专业服务公司》和《真正的专业精神》的作者。他住在马萨诸塞州波士顿。Robert M. Galford是领导组织中心(Center for Leading Organizations)的管理合伙人，在那里他与战略、组织和领导力交叉领域的高级管理人员合作。除了《值得信赖的顾问》，罗伯还合著了三本书:《值得信赖的领导者》;你的领导的遗产;以及《简单阴谋》(Simple Sabotage)，也是《哈佛商业评论》(Harvard Business Review)、HBR.org和许多其他商业出版物的频繁撰稿人。他的教育背景包括意大利都灵的Liceo Segre，哈弗福德学院(Haverford College)的经济学和意大利文学学士学位，哈佛商学院(Harvard Business School)的MBA学位和乔治敦大学(Georgetown University)法律中心的法学博士学位。Charles H. Green是一位演讲者和高管教育家，专注于复杂企业和专业服务公司的信任问题。Charlie是Trusted Advisor Associates的创始人和主席。除了《值得信任的顾问》之外，查理还写了《基于信任的销售》，并合著了《值得信任的顾问Fieldbook》。他毕业于哥伦比亚大学和哈佛商学院。他的职业生涯的前20年是在MAC集团及其继任者双子座咨询公司度过的。查理住在佛罗里达州的博卡拉顿。
David H. Maister is widely acknowledged as the world's leading authority on the management of professional service firms. Beginning four decades ago, David has advised firms in a broad spectrum of professions, covering all strategic and managerial issues, spanning the globe. A native of Great Britain, David holds degrees from the University of Birmingham, the London School of Economics, and the Harvard Business School, where he was a professor for seven years. He is the author of the best-selling books Managing the Professional Service Firm and True Professionalism. He lives in Boston, Massachusetts. Robert M. Galford is a Managing Partner of the Center for Leading Organizations, where he works with senior executives at the intersection of strategy, organization, and leadership. In addition to The Trusted Advisor, Rob has coauthored three books: The Trusted Leader; Your Leadership Legacy; and Simple Sabotage, and has been a frequent contributor to the Harvard Business Review, HBR.org, and numerous other business publications. His educational background includes Liceo Segre, Turin, Italy, a BA in Economics and Italian Literature from Haverford College, an MBA from Harvard Business School and a JD from Georgetown University Law Center. Charles H. Green is a speaker and executive educator focused on trust in complex businesses and professional services firms. Charlie is founder and Chairman of Trusted Advisor Associates. In addition to The Trusted Advisor, Charlie wrote Trust-Based Selling, and coauthored The Trusted Advisor Fieldbook. He is a graduate of Columbia and of the Harvard Business School. He spent the first twenty years of his career with The MAC Group and its successor, Gemini Consulting. Charlie lives in Boca Raton, Florida.
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