Module One Business Correspondence Chapter 1 Layouts & Structures of Business Letters & E-mails Lesson 1 The Importance of the Business Correspondence 1.1 What is business correspondence 1.2 Why is the business correspondence important 1.3 Writing principles of business correspondence Lesson 2 Business Letter 2.1 Structure of Business Letter 2.2 Forms of Business Letter 2.3 The Envelop Lesson 3 Business Fax & E-mail 3.1 Layout of a Fax 3.2 Layout of an E-mail Module Two Business Negotiation Chapter 2 Establishing Business Relations Introduction and Writing Skill Introduction Writing Skills Lesson 4 Self-introduction Chapter 3 Enquiries and Offers Introduction and Writing Skill Introduction Writing Skills Lesson 5 General Enquiry & Reply 1 Lesson 6 General Enquiry & Reply 2 Lesson 7 Specific Enquiry & Non-Firm Offer Lesson 8 Specific Enquiry & Firm Offer Chapter 4 Counter-Offers Introduction and Writing Skill Introduction Writing Skills Lesson 9 Counter-offer & Counter-counter-offer Lesson 10 Counter-offer & Persuading Acceptance Chapter 5 Orders and Sales Contracts & E-mails Introduction and Writing Skill Introduction Writing Skills Lesson 11 Place an Order & Acceptance Lesson 12 Place a Repeat Order & Rejection Lesson 13 Sales Confirmation
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