目录 Chapter I Being a Secretary Section One Knowing Career Section Two Adapting to Working Surroundings Section Three First Impression Chapter II Interpersonal Relations Section One Getting along with People Section Two Asking for Advice Section Three Expressing Opinions Chapter III Daily Business Section One Reception Section Two Answering and Making Phone Calls Section Three Office Equipment Chapter IV Management of Business Section One Something Urgent Section Two Letter Processing Section Three Complaint Settlement Chapter V Arranging Activities Section One Making Agenda Section Two Arranging Meetings Section Three Recreational Activities Chapter VI Business Knowledge Section One Human Resources Section Two Business Activities Section Three Business Etiquettes Section Four Market Research Section Five Public Relations Chapter VII Trade Knowledge Section One Establishing Trade Relations Section Two Agency Section Three Business Terms Section Four Concluding Business Section Five Shipment and Insurance Chapter VIII Exhibition and Conference Section One Project Planning Section Two Exhibition Planning Section Three Exhibition Reception Section Four Exhibit Introduction Section Five After-Show Work Bibliography
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