目录 Part ⅠAt an Airport Unit 1Introductions to a Flight Schedule(航班行程时刻表介绍) 1.124-hour System & 12-hour Clock Time 1.2An Airport / City Code(机场代码与城市代码) 1.3Airline Designator Codes (航空公司代码) 1.4Aircraft Types (机型) 1.5Business Class(公务舱) Words and Expressions Practice Part ⅡConversations Onboard Unit 2Service Onboard(机上服务) 2.1Greeting and Assisting to the Seat(登机引导) 2.2Jackets or Coats(挂衣服) 2.3Hot Towel(热毛巾) 2.4Drinks(迎宾饮料) 2.5Offering Pajamas, Slippers and Amenity Kits (供休闲服、拖鞋、盥洗包) 2.6Newspaper (送报纸) 2.7Menu Introduction(介绍餐谱) 2.8Drinks Offer(侍酒饮) 2.9Clearing Glasses(收杯子) 2.10If a Passenger Doesnt Like the Wine (如果旅客不喜欢这款酒) 2.11Table Preparation(摆餐桌) 2.12Meals(供餐) 2.13Closure (开餐结束语) 2.14Tray Collection(收餐盘) 2.15Collection (整理餐桌) 2.16In-flight Refreshments (点心服务) 2.17Headsets(娱乐系统/耳机) 2.18Turnover(铺床) 2.19Communication after the Rest(醒后沟通) 2.20Offering CIQ Forms(提供CIQ表格) Words and Expressions Practice Unit 3Dealing with Spe Situation (特殊情况处理) 3.1Case Analysis : The Crew Seems to Be Ignoring Me! (个案分析:乘务员忽略我!) 3.2Case Analysis: I cant Sit by My Colleague! (个案分析:我不能和同事坐在一起!) 3.3Case Analysis: The Service on this Flight is Terrible!(个案分析:这个飞机上的服务太糟糕了!) Words and Expressions Practice Unit 4Communication with Passengers (与乘客沟通) 4.1Boarding(登机) 4.1.1Greetings(欢迎) 4.1.2Seating(座位) 4.1.3Belongings(随身物品) Words and Expressions 4.2Before Take-off(起飞前) 4.2.1Safety Check(安全检查) 4.2.2Cabin getting Ready(客舱准备) Word and Expressions 4.3In-flight Service(空中服务) 4.3.1General(常规的) 4.3.2Safety(安全) 4.3.3Beverages(饮料) 4.3.4Meal(供餐) 4.3.5Duty Free Sales(免税品销售) 4.3.6Phoenix Miles and Change for Hope(知音卡和零钱捐赠) 4.3.7Air Bar(空中酒廊) 4.3.8CIQ(海关移民局检疫) 4.3.9Relaxation(娱乐休息) Words and Expressions 4.4Landing(落地) 4.4.1Disembarkation(下客) 4.4.2Airport and Destination(机场和目的地) 4.4.3China Beijing(中国北京) 4.4.4Airport Service(机场服务) Words and Expressions 4.5Spe Situations(特殊情况) 4.5.1Explanation and Service(安抚) 4.5.2Disembarkation(下客) 4.5.3Complaint(投诉) 4.5.4Lost & Found(失物招领) 4.6Spe Passengers(特殊旅客) 4.6.1UM(无人陪伴儿童) 4.6.2CIP(常旅客) 4.6.3Disabled Passengers(残疾旅客) 4.6.4Infants(婴儿) 4.6.5Sickness(不适或疾病) 4.7Emergency(紧急情况) Words and Expressions Practice Part ⅢAnnouncements 参考文献
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