目录 Chapter 1The Front Office Unit 1Room Reservation (I) Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 2Room Reservation (II) Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 3Receptionist Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 4Check-in Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 5Foreign Currency Exchange Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 6Bell Service Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 7Settling Guests Complaints Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 8At the InformationDesk Unit 9Check-out Chapter 2Housekeeping Unit 1Showing Room Unit 2Chamber Service Unit 3Laundry Unit 4Dealing with Emergencies Unit 5Lost and Found Unit 6Wake-up Service Unit 7Miscellaneous Service Chapter 3Food & Beverage Unit 1Reservation Unit 2Seating Guests Unit 3Taking Orders for the Western Food Unit 4Taking Orders for the Chinese Food Unit 5Room Service Unit 6Paying the Bill Unit 7Beverage Service during the Service Unit 8Bar Service Unit 9 Banquet Service andBuffet Unit 10Dealing with Complaints Chapter 4Health & Recreation Unit 1At the Health Center Unit 2In the Beauty Salon Unit 3Recreation Chapter 5Business Center Unit 1At the Bank Unit 2At the Post Office Unit 3Booking Tickets Unit 4Telecommtmications Unit 5Convention Services Chapter 6At the Hotel Store Unit 1At the Textile and knitwear Counter Unit 2At the Jewelry and Crafts Counter Unit 3At the Medicine and Foodstuff Department Unit 4At the Chinese Arts and Stationery Department 参考文献
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