目录 Contents Module I Basics for International Business Correspondence CHAPTER I INTERNATIONAL BUSINESS ENGLISH……………………………… 2 I. About the Course………………………………………………………………………… 2 II. Guidelines for Effective Business Correspondence …………………………………… 2 III. Layout of Business Emails and Letters ……………………………………………… 5 Business Link ……………………………………………………………………………… 12 Skill Training ……………………………………………………………………………… 12 Module II Establishing Business Relations CHAPTER II ESTABLISHING BUSINESS RELATIONS …………………………… 16 Lesson 1 (A) Self-Introduction ………………………………………………………… 17 (B) Highlighting Advantages ………………………………………………… 18 Lesson 2 (A) A First Inquiry …………………………………………………………… 22 (B) A Reply to the Above……………………………………………………… 23 Lesson 3 Contact Customers after Fair ………………………………………………… 27 Business Link ……………………………………………………………………………… 31 Skill Training ……………………………………………………………………………… 32 Useful Expressions………………………………………………………………………… 34 Module III Business Negotiations CHAPTER III INQUIRY AND REPLY ………………………………………………… 37 Lesson 4 (A) Inquiring for Quantity Discount ………………………………………… 38 (B) A Reply to the Above……………………………………………………… 39 Lesson 5 Asking to Quote Two Kinds of Prices ………………………………………… 44 Lesson 6 A Tabulated Order Inquiry …………………………………………………… 47 Skill Training ……………………………………………………………………………… 51 商务英语函电.indd 1 2023/10/23 11:20:35 2 Business English Correspondence (2nd Edition) 商 务 英 语 函 电(第 二 版) Useful Expressions………………………………………………………………………… 53 CHAPTER IV OFFERS AND COUNTER-OFFERS ………………………………… 55 Lesson 7 A Non-Firm Offer……………………………………………………………… 57 Lesson 8 A Counter Offer ……………………………………………………………… 61 Lesson 9 Offering Substitute Material…………………………………………………… 65 Business Link ……………………………………………………………………………… 68 Skill Training ……………………………………………………………………………… 69 Useful Expressions………………………………………………………………………… 71 CHAPTER V ORDERS AND CONTRACTS…………………………………………… 73 Lesson 10 (A) Asking to Send an S/C…………………………………………………… 74 (B) A Reply to the Above …………………………………………………… 75 Lesson 11 (A) Asking to Send PO ……………………………………………………… 78 (B) A Reply to the Above …………………………………………………… 80 Lesson 12 Sending S/C and PI ………………………………………………………… 83 Business Link ……………………………………………………………………………… 86 Skill Training ……………………………………………………………………………… 88 Useful Expressions………………………………………………………………………… 98 CHAPTER VI PRODUCTION & INSPECTION ……………………………………… 100 Lesson 13 (A) Inline Inspection Reports………………………………………………… 101 (B) Advising the Production Schedule ……………………………………… 102 Lesson 14 Failed in Inspection ………………………………………………………… 105 Lesson 15 Asking to Release the Shipment …………………………………………… 108 Business Link ……………………………………………………………………………… 111 Skill Training ……………………………………………………………………………… 113 Useful Expressions………………………………………………………………………… 115 CHAPTER VII PAYMENT ……………………………………………………………… 116 Lesson 16 Payment Negotiation ………………………………………………………… 117 Lesson 17 (A) Proposing Payment by D/P at Sight……………………………………… 121 (B) A Reply to the Above …………………………………………………… 122 Lesson 18 Settling Balance Payment …………………………………………………… 126 Skill Training ……………………………………………………………………………… 129 商务英语函电.indd 2 2023/10/23 11:20:35 Contents 3 Useful Expressions………………………………………………………………………… 132 CHAPTER VIII ESTABLISHMENT OF L/C AND AMENDMENT TO L/C ……… 133 Lesson 19 (A) Urging Establishment of L/C (1)………………………………………… 135 (B) Urging Establishment of L/C (2)………………………………………… 136 Lesson 20 Amend the L/C with Correct Amount ……………………………………… 140 Lesson 21 (A) Amendment to L/C ……………………………………………………… 142 (B) Amending L/C to Allow Transshipment ………………………………… 144 Business Link ……………………………………………………………………………… 148 Skill Training ……………………………………………………………………………… 149 Useful Expressions………………………………………………………………………… 155 CHAPTER IX PACKING & MARKING ……………………………………………… 156 Lesson 22 Inner Packing & Labeling …………………………………………………… 157 Lesson 23 Outer Packing………………………………………………………………… 162 Lesson 24 Container Loading …………………………………………………………… 167 Business Link ……………………………………………………………………………… 170 Skill Training ……………………………………………………………………………… 172 Useful Expressions………………………………………………………………………… 173 CHAPTER X SHIPMENT ……………………………………………………………… 175 Lesson 25 (A) Shipping Instructions …………………………………………………… 176 (B) A Reply ………………………………………………………………… 177 Lesson 26 (A) Confirming Delivery Date (1) …………………………………………… 181 (B) Confirming Delivery Date (2) …………………………………………… 182 Lesson 27 Asking for Partial Shipment ………………………………………………… 184 Business Link ……………………………………………………………………………… 187 Skill Training ……………………………………………………………………………… 189 Useful Expressions………………………………………………………………………… 191 CHAPTER XI INSURANCE …………………………………………………………… 193 Lesson 28 Insurance Information ……………………………………………………… 194 Lesson 29 Insurance Clause …………………………………………………………… 198 Lesson 30 Asking the Seller to Cover Insurance………………………………………… 201 Business Link ……………………………………………………………………………… 205 商务英语函电.indd 3 2023/10/23 11:20:35 4 Business English Correspondence (2nd Edition) 商 务 英 语 函 电(第 二 版) Skill Training ……………………………………………………………………………… 206 Useful Expressions………………………………………………………………………… 208 CHAPTER XII COMPLAINTS, CLAIMS AND SETTLEMENT …………………… 210 Lesson 31 Claim on Export Carton ……………………………………………………… 211 Lesson 32 Settling Complaint …………………………………………………………… 215 Lesson 33 Settlement on Inferior Quality ……………………………………………… 218 Business Link ……………………………………………………………………………… 221 Skill Training ……………………………………………………………………………… 222 Useful Expressions………………………………………………………………………… 223 APPENDIX ………………………………………………………………………………… 225
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