目录 Unit 1 The Post Reading 1 History of the Post Reading 2 Universal Postal Union Unit 2 Post Office Reading 1 Post Office of the Royal Mail Reading 2 Being Your Own Postman Unit 3 Mail Carrier Reading 1 Delivering the Mail Reading 2 Proud to Serve Unit 4 Customer Service Reading 1 How to Treat Your Customers? Reading 2 Dealing with Difficult Customers Unit 5 Philately Reading 1 Such a Simple Idea--The Story of the Postage Stamp Reading 2 The Philatelist's Passion Unit 6 Direct Marketing Reading 1 Mailshots Reading 2 A Piece that Pops Unit 7 EMS and Logistics Reading 1 TNT Express Reading 2 UPS Supply Chain Solutions Unit 8 Postal Technology and Equipment Reading 1 Sorting the Mail Reading 2 The Challenge of Emerging Technologies Unit 9 Postal Finance and Insurance Reading 1 Japan Post Bank Reading 2 How Does Insurance Work? Unit 10 Social Responsibility Reading 1 Leaving a Green Footprint Reading 2 Taking Responsibility
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