目录 Chapter 1 Logistics Text 1 What is Logistics? Role Play 1 Placing an Order Text 2 The Definition of Logistics Role Play 2 Deliveries and Suppliers Case Study Logistics at Wal-Mart Test
Chapter 2 Supply Chain Management Text 1 Role of Logistics in the Supply Chain Role Play 1 Conversation with Forward Air President ( I ) Text 2 What is Supply Chain Management? Role Play 2 Conversation with Forward Air President ( II ) Case Study Future Trends in Supply Chain Management Test
Chapter 3 Transportation Text 1 The Purpose of Transportation Role Play 1 UK Transportation Conversation Text 2 Definition of Transportation Role Play 2 Ground Transportation Case Study Yamato Transport Co., Ltd. Test
Chapter 4 A Third Party Logistics Provider Text I What is Outsourcing? Role Play I Problems with a Client Text 2 Definition of Third Party Logistics Role Play 2 Sales Terminology Case Study How to Select a Third-Party Logistics Provider Test
Chapter 5 Retailing Logistics Text 1 Retail Supply Chains Role Play 1 A Retail Conversation Text 2 Retailing Logistics in U.K. Role Play 2 Meeting with Customers Case Study Grampian Country Food Group Test
Chapter 6 Chain Store Text 1 Standardization of the Operation of Chain Stores——An Opinion Role Play 1 British Food Text 2 Definition of Chain Stores Role Play 2 Bargaining at a Flea-Market Case Study McDonalds Corporation Test
Chapter 7 Distribution Center Text 1 What Is a Distribution Center? Role Play 1 Target Distribution Center Text 2 Warehouse Management Role Play 2 Distribution Opportunities Case Study Turbocharged Warehouse & Distribution Center Test
Chapter 8 Intermodal Transportation Text 1 Containerization-Past,Present and Future Role Play 1 Import and Export Business Text 2 The Nature of Intermodalism Role Play 2 The Economics Case Study International Transportation Operation Test
Chapter 9 Procurement Text 1 Definition about Procurement Role Play 1 An Office in the University of Paisley Text 2 Application of Procurement Systems Role Play 2 An Office in the University of Paisley Case Study United Nations Procurement Methods Test
Chapter 10 Information Management Text 1 Logistics Information and Communication Technology Role Play 1 Using a Computer Text 2 Information Application Role Play 2 Hooking Up My Computer Case Study Use of EDI in the Supply Chain Test
Chapter 11 Customer Service Text 1 Eight Rules for Good Customer Service Role Play 1 Customer Services ( I ) Text 2 Developing a Logistics Service Quality Scale Role Play 2 Customer Services ( II ) Case Study Back-to-back Supply Chain Services Is More Than Just Logistics Test
Chapter 12 Packaging Text 1 Introduction to Packaging Role Play 1 The Packaging ( I ) Text 2 Packaging Types Role Play 2 The Packaging ( II ) Case Study Coca-Cola Company Test Appendix A Logistics Documents Appendix B Abbreviations Reference
内容摘要 Supply Chain Management: a System perspective Supply Chain Management (SCM) is a business system ofenterprise strategies, business processes and informationtechnologies for improving the planning, execution and collaborationof material flows, information flows, financial flows andworkforce flows in the supply chain. SCM is supported bymodular software applications that integrate activities acrossorganizations, from demand forecasting, product planning, partspurchasing, inventory control, manufacturing, and productassembly to product distribution. A System of Supply Chain Management SCM is a social or soft system which has goals, components,processes and a boundary. Goals of SCM are to reduce inventory cost, to increasesales, to improve the coordination and the collaboration Withsuppliers, manufacturers and distributors. Components of SCM System The components of a supplychain system consist of supply chain software and hardware,supply chain business processes and users of SCM system. SCM Software and Hardware The core of an SCM system isSCM software. Supply chain software is a module-basedapplication. Each software module automates business activitiesof a functional area in the supply chain. UNIX is the most common operating system for running SCM software. Business Processes Business processes of SCM include supply chain planning, execution and collaboration and operational control. Users The users of SCM systems are supply chain participants at all levels. Boundary of the SCM Systems The boundary of a SCM system is the boundary of extended enterprise which includes the company, suppliers, partners, distributors and customers.
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