目录 Unit 1 Layout of a Business Letter 1 Unit 2 Establishing Business Relations 13 Unit 3 Enquiry and Reply 29 Unit 4 Offer and Counter-offer 43 Unit 5 Acceptance and Confirmation 59 Unit 6 Order and Contract 73 Unit 7 Terms of Payment 87 Unit 8 Packing and Marking 103 Unit 9 Insurance 117 Unit 10 Shipment 131 Unit 11 Complaint,Claim and Settlement 145 Unit 12 E-mail and Fax 159 Glossary 词汇表 172 Key to the Exercises 178
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