目录 UNIT 1 Making and Answering Telephone 接打电话 1.1 Answering an Acquaintances Phone 接听熟人电话 1.2 Answering a Strangers Phone 接听陌生人电话 1.3 Call Transferring 转接电话 1.4 Answering the Phone for Your Boss 上司不在或为上司挡驾的电话 1.5 Leaving and Taking Messages 电话留言和记录 1.6 When the Telephone Line is Busy 电话占线 1.7 Handling Calls of Wrong Numbers 接到拨错的电话和拨错电话后 1.8 International Telephone 国际电话 1.9 Making and Answering Telephone Calls by a Secretary 秘书如何接打电话 UNIT 2 Reception 接待 2.1 Making Appointments 安排约见 2.2 Changing an Appointment 改变约见 2.3 Receiving Visitors with an Appointment 接待有约而来者 2.4 Receiving Visitors without an Appointment 接待无约而来者 2.5 HOW to Make Visitors Wait 请来客等候 2.6 Declining Visitors for Your Boss 挡驾 2.7 Reception Timetable 接待表 2.8 HOW to Receive Visitors 如何接待来客 2.9 How to Make Appointments 如何安排约见 UNIT 3 Arranging Schedules and Business Trips for Your Boss 上司工作日程和商务旅行安排 3.1 Arranging Schedules 工作日程安排 3.2 Arranging Business Trips 商务旅行安排 3.3 Booking Airplane Tickets 预订机票 3.4 Enquiring about Railway Tickets 询问火车票 3.5 Booking Hotel Rooms 预订宾馆房间 3.6 On the Journey 旅途中 3.7 Appreciation Letters 感谢函 UNIT 4 Arranging Meetings 安排会议 4.1 Meeting Announcements 会议通知 4.2 Meeting Schedules 会议日程表 4.3 Useful English Words in Conference 会议服务中常用英语 4.4 Meeting Minutes 会议记录 4.5 How to Prepare an Agenda 如何制定议程 UNIT 5 Mails,Telexes and Faxes 处理邮件和电传、传真 5.1 Registration of Incoming Mails 收到邮件登记 5.2 Registration of Expected Mails 将要收到邮件登记 5.3 Preparing Mail Digest 邮件摘要 5.4 Forwarding of Mails 邮件转送 5.5 Mail Routing Slip 邮件传阅 5.6 Telexes 电传 5.7 Faxes 传真 5.8 How to Deal with Incoming Mails 如何处理收到的邮件 UNIT 6 How to Write English Letters 英文信函的写法 6.1 An Example 普通英文信函举例 6.2 The Structure of an English Letter 普通英文信函的结构 6.3 Business Letters 英文商务信函 6.4 Format of English Letters 英文信函的格式 6.5 The Envelope 英文信封的写法 UNIT 7 Letters in Socialization 常用社交类英文信 7.1 Invitations and Replies 邀请与答复 7.2 Appreciation Letters 感谢信 7.3 Congratulation Letters 贺信 7.4 Condolence Letters 慰问信 UNIT 8 Business Letters(I) 商务信函(一) 8.1 Enquiry and Offer 询价和报价信 8.2 Order 订购信 8.3 Shipment 装运 8.4 Payment 付款信函 UNIT 9 Business Letters(Ⅱ) 商务信函(二) 9.1 Trade Contract 贸易合同 9.2 Claims 索赔 9.3 Settlement of Claims 理赔 UNIT 10 Application for an Secretarial Job 如何应聘涉外秘书职位 10.1 Writing Application Letters 写应聘信 10.2 Writing a Resume 写简历 10.3 Job Interview Skills 求职面试技巧 10.4 Interview Dialogues 面试对话 10.5 Testing Ones Skills 技能测试 10.6 After the Interview 面试后 10.7 HOW to Prepare for an Interview 如何为面试作准备 参考文献 后记
以下为对购买帮助不大的评价