目录 1Creating Customer Relationships and Value through Marketing?2 通过营销建立客户关系,创造顾客价值 2Developing Successful Marketing and Organizational Strategies?24 制定成功的营销与公司战略 3Understanding Consumer Behavior?50 了解消费者行为 4Understanding Organizations as Customers?78 了解客户组织 5Marketing Research: From Customer Insights to Actions?100 营销调研:将消费者信息变成行动 6Market Segmentation, Targeting, and Positioning?128 市场细分、确定目标市场与定位 7Developing New Products and Services?152 开发新产品和服务 8Managing Successful Products and Brands?176 成功的产品和品牌管理 9Services Marketing?204 服务营销 10Managing Marketing Channels and Wholesaling?226 管理营销渠道与批发 11Customer-Driven Supply Chain and Logistics Management?252 消费者驱动的供应链与物流管理 12Retailing?276 零 售 13Integrated Marketing Communications and Direct Marketing?304 整合营销传播与直接营销 14Advertising, Sales Promotion, and Public Relations?332 广告、销售促进和公共关系 15Pulling It All Together: The Strategic Marketing Process?366 整合战略营销过程
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