目录 Chapter One Writing Principles of Business Letters Section One The Structure and Layout of a Business Letter Section Two Superscription Section Three Dissimilarities in Letter Writing Section Four E-mail for Business Supplement Exercises 1 Chapter Two Establishing Business Relations Specimen Letters Supplement Exercises 2 Chapter Three Enquiries Specimen Letters Supplement Exercises 3 Chapter Four Offers Specimen Letters Supplement Exercises 4 Chapter Five Counter-Offers Specimen Letters Supplement Exercises 5 Chapter Six Conclusion of Business Specimen Letters (I)Sales Contract (II)Purchase Confirmation Supplement Exercises 6 Chapter Seven Terms of Payment Specimen Letters Supplement Exercises 7 Chapter Eight Establishment of L/C and Amendment Specimen Letters Supplement Exercises 8 Chapter Nine Packing, Shipping Marks and Shipment Specimen Letters Supplement Exercises 9 Chapter Ten Insurance Specimen Letters Supplement Exercises 10 Chapter Eleven Agency Specimen Letters Supplement Exercises 11 Chapter Twelve Complaints and Claims Spectmen Letters Supplement Exercises 12 Chapter Thirteen Invitation for Bids and Bid Specimen Letters Supplement Exercises 13 Chapter Fourteen Electronic Commerce Specimen Letters Supplement Exercises 14 Chapter Fifteen Other Situational Letter Writing Specimen Letters Supplement Exercises 15 Appendi Part One International Economic Organizations Part Two Glossary
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