Chapter4 商务会议 4-1 会议筹备 Preparation for a Meeting 4-2 会前致辞 Opening Speech 4-3 讨论议题 Discussion 4-4 陈述意见 Representing Ideas 4-5 赞成与反对 Agreement & Disagreement 4-6 会议结束 Closing a Meeting
Chapter5 接待客户 5-1 迎接客户 Greeting Client 5-2 客户引荐 Clients Recommendation 5-3 商务着装 Business Dress Code 5-4 宴会邀请 A Dinner Invitation 5-5 商务用餐 At Dinner 5-6 实地参观 Site Visit 5-7 洽谈合作 Business Cooperation 5-8 送别客户 Seeing Off Clients
Chapter6 商务谈判 6-1 讨论底线 The Bottom Line of Discussion 6-2 让步确认 Concession and Confirmation 6-3 支付方式 Modes of Payment 6-4 商标谈判 Negotiation on Trademarks 6-5 价格谈判 Negotiation on Prices 6-6 代理方式 Agent Approaches 6-7 合约洽谈 Contract Negotiation
Chapter7 商务活动 7-1 开信用证 Opening a L/C 7-2 协商代理 Agency 7-3 新品发布 New Product Launch 7-4 参加展会 Exhibition
Chapter8 商务旅行 8-1 预订机票 Booking a Ticket 8-2 办理登机 Airport Checking in 8-3 通关入境 Entering a Country 8-4 宾馆预订 Making Hotel Reservations 8-5 登记入住 Hotel Checking in 8-6 客房服务 Room Service 8-7 拜访客户 Calling on a Client
Chapter9 商务休闲 9-1 观光游览 Sightseeing 9-2 城市介绍 City Introduction 9-3 吃吃喝喝 Eating and Drinking 9-4 逛街购物 Shopping
Chapter10商务贸易 10-1 建立关系 Establishing Business Relations 10-2 询价议价 Inquiry and Bargaining 10-3 查看样品 Sample Inspection 10-4 包装运输 Package and Transportation 10-5 保险业务 Insurance 10-6 确定订单 Orders Confirmation 10-7 支付款项 Effecting Payment 10-8 诉诸仲裁 Resorting to Arbitration 10-9 产品索赔 Product Claim 10-10 解决冲突 Resolving Conflicts 10-11 处理投诉 Dealing with Complaints
Chapter11企业人文 11-1 公司福利 Company Benefits 11-2 年终考核 Achievement Assessment 11-3 人事调动 Personnel Transfer 11-4 鼓励&帮助 Encouraging and Helping 11-5 意见&建议 Advice and Suggestions
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