Chapter One The Nature of Marketing 1.What is marketing? 2.The core concepts on marketing 3.Market-oriented business 4.Marketing mix 5.New marketing concepts Summary Key terms Exercises
Chapter Two The Global Marketing Environment 1.The macroenvironment 2.The microenvironment 3.Scanning and responding to the market environment Summary Key terms Exercises
Chapter Three Understanding Customer Behavior 1.Model of consumer behavior 2.Who buys? 3.How they buy? 4.What affects buying behavior? 5.What are consumers\' choice criteria? Summary Key terms Exercises
Chapter Four Marketing Information and Marketing Research 1.Assessing marketing information needs 2.Developing marketing information 3.Analyzing marketing information 4.Distributing and using marketing information 5.Ethics in marketing research Summary Key terms Exercises
Chapter Five Segmentation, Targeting, Positioning and Differentiation 1.Segmenting consumer market 2.Target marketing 3.Positioning and repositioning 4.Differentiation Summary Key terms Exercises
Chapter Six Products, Services and Brands 1.Definition of product 2.Levels of product 3.Product differentiation 4.Management of product lines and mixes 5.Product life cycle 6.New product development 7.Branding 8.Nature and characteristics of service 9.Service differentiation 10.Marketing strategies for service firms Summary Key terms Exercises ……
Chapter Seven Pricing Chapter Eight Place Chapter Nine Promotion Chapter Ten Marketing Planning
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