内容简介: 蒂姆·班克斯编著的《高级商务写作(附光盘)》这本书几乎覆盖商务写作的所有方面——邮件、信函和报告。内容主要集中在沟通技能及写作大纲。书后附的CD再现了真实的商务人士如何会面,以及电话沟通。书后附有练习答案和录音脚本。 目录: Getting ready to write for impact 1 Introductions,requests,enqui ries A Introduce you rself in emails and Ietters B Enquiries and requests in emails and letters 2 Notes and minutes A Note-taking skills B Meeting minutes 3 lnvitations and Ietters A Write.accept and decline invitations B Formats for business Ietters 4 Preparing a report A Analyse what makes a report effective B Making notes for a report 5 Making your case in a report A The Introduction B Present information and describe data 6 Getting the tone right A Ensu re the style is right B Apologise and thank in emails and letters Case study 1:Kompleet Solutions 7 Making and responding to complaints A Make comp ...
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