目录 CHAPTER1 MEETING AND GREETING PEOPLE CHAPTER2 SHOWING VISITING AROUND A COMPANY CHAPTER3 USING THE TELEPHONE CHAPTER4 MAKING APPOINTMENT CHAPTER5 MAKING PLANS AND ARRANGEMENTS CHAPTER6 GIVING EXPLANATIONS,INSTRUCTIONS AND DIRECTIONS CHAPTER7 TRAVELLING ON BUSINESS CHAPTER8 APPLYING FOR JOBS CHAPTER9 COMPLAINING ABOUT PRODUCTS AND SERVICES CHAPTER10 NEGOTIATING PRICES Supplementary Materials for Extended Training Exercises 参考文献
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