Chapter 1 Ground Service Unit 1 Airport Announcement Unit 2 Ticket Service Unit 3 Counter Service Unit 4 Check-in Service Unit 5 Security Check Unit 6 Customs, Immigration & Quarantine Unit 7 Currency Exchange Unit 8 Baggage Claim Unit 9 Other Services
Chapter 2 Cabin Service Unit 1 Boarding Service Unit 2 Cabin Announcement Unit 3 Food and Beverage Service Unit 4 Duty-Free Service Unit 5 Special Passengers Service Unit 6 Special Occasions Service Keys and scripts
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