全新正版 酒店英语听说强化教程(第4版实训导向型旅游外语教材十三五职业教育国家规划教材) 韩雪 编 9787563742356 旅游教育出版社
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北京西城
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作者韩雪 编
出版社旅游教育出版社
ISBN9787563742356
出版时间2021-05
装帧平装
开本16开
定价48元
货号31166321
上书时间2023-05-12
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作者简介
韩雪，英语硕士，副教授，本硕分别于大连外国语和辽宁师范。后在国家涉外重点工程项目任首席英语翻译多年。1994年进入教育行业，任职于高校，2000年开始从事旅游英语专业教学，主要研究领域为英语语言学和专门用途英语（ESP）。
为编写本教材，编者坚持多年到学生顶岗实习的北京多家星级酒店做调研，虚心向行业人员请教，不断提升自己对酒店行业的认知。为保持教材版本的不断更新，持续关注外旅游酒店领域的新发展趋势。从教近30年，数次做省市级公开课，荣获多项教育殊荣。同时兼任辽宁省导游资格英语导游考评员。
目录
Part Ⅰ Front Office Department
前厅篇
Unit One Room Reservation 客房预订/2
Lesson 1 Types of Hotel Accommodations 客房种类/2
Lesson 2 An FIT Reservation 散客预订/4
Lesson 3 A Group Reservation 团体预订/6
Lesson 4 Room Overbooking 客房超额预订/8
Lesson 5 Revising the Reservation 变更预订/10
Lesson 6 Deposit Required 预付定金/12
Unit Two Hotel Check-in 酒店入住登记/14
Lesson 7 Working as a Receptionist 做一名前台接待员/14
Lesson 8 Checking in Guests with Reservations 预订客人入住登记/16
Lesson 9 Checking in a Group 团队入住登记/18
Lesson 10 Checking in Walk-in Guests 无预订客人入住登记/20
Lesson 11 Dealing with Check-in Disputes 处理入住登记纠纷/22
Lesson 12 A Suite 套房/24
Unit Three Concierge Service 礼宾服务/26
Lesson 13 Hotel Facilities 酒店设施/26
Lesson 14 Bellboy Service 行李生服务/28
Lesson 15 Running Errands for Guests 为客人办事/30
Lesson 16 Introducing Hotel Facilities 介绍酒店设施/32
Lesson 17 Hiring a Taxi 租车服务/34
Lesson 18 Tour Plans 旅行计划/36
Unit Four Guest Service Center 宾客服务中心/38
Lesson 19 Working as a Telephone Operator 做一名电话接线员/38
Lesson 20 Making DND 设置“请勿打扰”服务/40
Lesson 21 Making a Long-distance Call 拨打长途电话/42
Lesson 22 Making an In-house Phone Call 拨打内部电话/44
Lesson 23 A Morning Wake-up Call 叫醒服务/46
Lesson 24 A Package 快件/48
Unit Five Handling Guest Complaints 处理宾客投诉/50
Lesson 25 How to Deal with Complaints 如何处理投诉/50
Lesson 26 Relocating Guests 换房间/52
Lesson 27 Complaints about Food and Service 对食品及服务的投诉/54
Lesson 28 Handling Complaints about Laundry 处理洗衣服务的投诉/56
Lesson 29 Missing Valuables 贵重物品遗失/58
Lesson 30 Restaurant Complaints 餐厅投诉/60
Unit Six Checking Out 结账离店/62
Lesson 31 Working as a Cashier 做一名收银员/62
Lesson 32 Paying Hotel Bill in Cash 现金付账/64
Lesson 33 Paying Hotel Bill by Credit Card 信用卡付账/66
Lesson 34 Paying Hotel Bill with Traveler’s Checks 旅行支票付账/68
Lesson 35 Mistakes on the Hotel Bill 账单错误/70
Lesson 36 Checking Out 离店结账/72
Part Ⅱ Housekeeping Department
客房篇
Unit Seven Room Cleaning 客房清扫/76
Lesson 37 The Hotel Guest Room 酒店客房/76
Lesson 38 Postponing Room Cleaning 推迟客房打扫服务/78
Lesson 39 Helping Guests with Special Requests
帮助有特殊需求的客人/80
Lesson 40 Turn-down Service 开夜床服务/82
Lesson 41 An Improperly Cleaned Room 未被打扫干净的房间/84
Lesson 42 Room-Cleaning Service 客房清洁服务/86
Unit Eight Laundry Service 洗衣服务/88
Lesson 43 The Laundry List 洗衣单/88
Lesson 44 Regular Laundry Service 常规洗衣服务/90
Lesson 45 The Express Laundry Service 快洗服务/92
Lesson 46 Misdirected Laundry 衣物分送错误/94
Lesson 47 Laundry Damage 送洗衣物受损/96
Lesson 48 Mending Service 织补服务/98
Unit Nine Guests’ Requests 客人的需求/100
Lesson 49 Being Friendly and Helpful 友爱助人/100
Lesson 50 Obtaining Items 借用物品/102
Lesson 51 Internet 因特网/104
Lesson 52 Meeting Requirements 满足客人需求/106
Lesson 53 Dealing with Emergencies 处理突发事件/108
Lesson 54 Helping Guests 帮助客人/110
Unit Ten Repair and Maintenance Service 维修服务/112
Lesson 55 How May I Help You? 我能帮您吗?/112
Lesson 56 The Toilet Won’t Work 抽水马桶有问题/114
Lesson 57 A Problem with the Air-conditioner 处理空调问题/116
Lesson 58 The Bathroom Floor Is Flooded 卫生间地面严重积水/118
Lesson 59 We Are Very Sorry 我们深表歉意/120
Lesson 60 A Guest with a Laptop 携带笔记本电脑的客人/122
Part Ⅲ Food & Beverage Department
餐饮篇
Unit Eleven Restaurant Reservation & Welcoming Guests 餐饮预订及迎宾/126
Lesson 61 Greeting Guests 迎宾/126
Lesson 62 Booking a Private Room 预订包房/128
Lesson 63 Banquet Reservation 宴会预订/130
Lesson 64 Seating Guests 迎宾入座/132
Lesson 65 Our Restaurant Is Full 餐位已满/134
Lesson 66 Booking a Family Dinner 预订家宴/136
Unit Twelve At the Chinese Restaurant 在中餐厅/138
Lesson 67 Chinese Cuisine 中国菜系/138
Lesson 68 Taking Orders 点菜/140
Lesson 69 Sichuan Cuisine 川菜/142
Lesson 70 Misdirected Service 上错菜/144
Lesson 71 Signing the Bill 签单/146
Lesson 72 Hot Pot 火锅/148
Unit Thirteen At the Western Restaurant 在西餐厅/150
Lesson 73 Working in F&B Department 在餐饮部工作/150
Lesson 74 Buffet Service 自助餐/152
Lesson 75 American Breakfast 美式早餐/154
Lesson 76 Dinner à la Carte 零点服务/156
Lesson 77 One Bill or Separate Bills? 分单还是合单?/158
Lesson 78 Eating at a Japanese Restaurant 在日式餐厅就餐/160
Unit Fourteen At the Bar 在酒吧/162
Lesson 79 What Would You Like to Drink? 您想喝点什么?/162
Lesson 80 A Glass of Fresh Orange Juice 一杯鲜橙汁/164
Lesson 81 A Cup of Cappuccino 卡布奇诺咖啡/166
Lesson 82 Recommending Drinks 推荐酒水/168
Lesson 83 Trying Local Beer 品尝当地啤酒/170
Lesson 84 Happy Hour 欢乐时光/172
Unit Fifteen Room Service 客房送餐服务/174
Lesson 85 Room Service 客房送餐服务/174
Lesson 86 Ordering Breakfast by Phone 电话点餐/176
Lesson 87 A Fruit Platter 水果盘/178
Lesson 88 Room Service Delay 送餐服务延迟/180
Lesson 89 A Birthday Party 生日聚会/182
Lesson 90 No Room Service 无送餐服务/184
Part Ⅳ Miscellaneous Departments
其他部门篇
Unit Sixteen Business and Entertainment Services 商务及康乐服务/188
Lesson 91 At the Fitness Center 在健身俱乐部/188
Lesson 92 At the Swimming Pool 在游泳池/190
Lesson 93 At the Hotel Shop 在酒店商场/192
Lesson 94 At the Business Center 在商务中心/194
Lesson 95 Convention Service 会议服务/196
Lesson 96 At the Gym 在健身房/198
Appendix
附录
Exercise Keys 练习答案/202
Tape Scripts 录音材料/226
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