Chapter 1 Introduction Part 1 Definition of Foreign Trade Part 2 Foreign Trade of the United States Part 3 Foreign Trade of Cluna Part 4 Process of Export and Import Part 5 Methods of Developing Potential Customers
Chapter 2 Introduction of Companies Part 1 General Introduction of Company Part 2 Trading Companies Part 3 Transnational Companies Part 4 Foreign Trade Companies Part 5 Offshore Companies Part 6 Examples of Company Introduction
Chapter 3 Status Inquides Part 1 General Introduction of Status Inquiry Part 2 Necessity of Making Status Inquiry Part 3 Importer Asking for Status Inquiry Part 4 Reply to the Status Inquiry Private & Confidential Part 5 Exporter Asking for Status Inquiry
Cbapter 4 Estabilshing Business Relations Part 1 Developing Potential Customers Part 2 Contacting after Fairs Part 3 Introducing Advantaf;es of a Company Part 4 Unable to Establish Business Relations
Cbapter 5 Inquiries Part 1 Definition of Inquiry Part 2 Steps of Writing Inquiry Letters Paut 3 Reply to New Inqruries Part 4 Reply to Specific Inquiries Part 5 Reply to Cenerallnquiries Part 6 Following-up Inquiry from Existing Customers Part 7 Recorrimending New Products Part 8 Replies to FAQ
Chapter 6 Offers Part 1 General Introduction of Offer Part 2 Ways of Writing Offer Lette Part 3 Firm Offer and Non-Firm Offer Part 4 Prompt and Accurate Quotation Part 5 Detailed and Professional Quotation
Chapter 7 Price Bargain Part 1 Request for a Lower Price for a Repeat Order Part 2 Request for a Lower Price for a Large Order Part 3 Request for Good Prices for Long-Term Cooperation Part 4 Request for Lower Prices after the Show Part 5 Risein Selling Price
Chapter 8 The Processing of Orders Part 1 Final Price Confirmation Part 2 Samples Preparation Part 3 Packaging, Colors and Artwork Part 4 Acceptance of an Order Part 5 Rejection of an Order Part 6 Placing an Order
Cbapter 9 Payment Part 1 Remittance Part 2 Collection Part 3 Letter of Credit (L/C) Part 4 Payment Negotiation
Chapter 10 Packing Part 1 General Introduction of Packing Part 2 Packing Requirements Part 3 Packing Description
Cbapter 11 Shipment Part 1 Shipment Arrangement Part 2 Urging Shipment Part 3 Postponement of Shinment or Partial Shinment Part 4 Shipping Advice Part 5 Bill of Lading
Chapter 12 Insurance Part 1 General Introduction of Insurance Part 2 Askinf; for Insurance at Seller's End Part 3 Covering Insurance by the Seller Part 4 Asking for Insurance at Buyer's End
Chapter 13 Claims and Complaints Part 1 Generallntroduction of Claims and Complaints Part 2 Complaining about Quality Part 3 Complaining about Wrong Color Part 4 Complaining about Late Delivery Part 5 Reply: Apology and Solutions Part 6 Reply to Claim for Compensation Part 7 Refusing Request for Compensation
Appendix Appendix 1 INCOTERMS2010 Appendix 2 Proforma Invoice Appendix 3 Insurance Document Appendix 4 Contract Appendix 5 Notification of Documentary Credit Appendix 6 Amendment Advice of Credit Appendix 7 BiU of Exchange Appendix 8 Shipping Order Appendix 9 Mate's Receipt
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