导论 Situation 1 Invitation Task 1 Invitation for a Trade Fair Task 2 Accepting an Invitation Task 3 Invitation for a Business Visit Task 4 Declining an Invitation
Situation 2 Credit Enquiry Task 1 Enquiring Through a Bank Task 2 A Bank's Reply Task 3 Enquiring Through a Firm Task 4 A Firm's Reply
Situation 3 Samples Task 1 Asking for Samples Task 2 Sending Samples to a Buyer Task 3 Sending Samples to a Seller Task 4 Confirming Duplicate Samples
Situation 4 Enquiries and Replies Task 1 Making a General Enquiry Task 2 Replying to a General Enquiry Task 3 Making a Specific Enquiry Task 4 Replying to a Specific Enquiry
Situation 5 Offers Task 1 Making an Offer with Engagement Task 2 Making an Offer Without Engagement Task 3 Sending a Quotation Sheet
Situation 6 Counter-offers Task 1 Asking for a Price Reduction Task 2 Declining a Price Reduction
Situation 7 Terms of Payment Task 1 Suggesting Payment by T/T Task 2 Asking for Payment by D/P after Sight Task 3 Insisting Payment by L/C
Situation 8 Packing and Marking Task 1 Stating Method of Packing Task 2 Clarifying Shipping Mark
Situation 9 Shipment and Insurance Task 1 Stating Terms of Shipment Task 2 Introducing Insurance Terms
Situation 10 Acceptance and Order Task 1 Accepting a Counter-offer Task 2 Placing an Order Task 3 Declining an Order Task 4 Accepting an Order
Situation 11 Contract and Confirmation Task 1 Sending a Contract Task 2 Countersigning a Contract
Situation 12 Establishing and Amending L/C Task 1 Rushing the Establishment of L/C Task 2 Advising the Establishment of L/C Task 3 Asking for Amendments to L/C
Situation 14 Effecting Payment Task 1 Asking for the Acceptance of Discrepancies Task 2 Pressing for Payment Task 3 Requesting to Defer Payment Task 4 Declining Deferred Payment
Situation 15 Duplicate Orders and Repeat Orders Task 1 Sending a Duplicate Order Task 2 Accepting a Duplicate Order Task 3 Declining a Repeat Order
Situation 16 Complaints and Claims Task 1 Complaining About Order Cancellation Task 2 Claiming for Inferior Quality Task 3 Complaining About Wrong Delivery
Situation 17 Settlement of Claims Task 1 Sending Substitute Task 2 Sending Replacement Task 3 Settling a Claim Task 4 Refusing a Claim
Situation 18 Agency Task 1 Applying for Agency Task 2 Accepting Application for Agency
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