Chapter One Basic Knowledge of Business Letter Writing Section One Introduction of Business Letter Writing Section Two Layout of a Business Letter Section Three Structure of Business Letter Section Four Addressing Envelopes Section Five Good Writing Principles Section Six Some Rules of Good Writing Section Seven Useful Words & Expressions Section Eight Useful Sentences Section Nine Exercises
Chapter Two Establishing Business Relations Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises
Chapter Three Status Inquiries Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises ……
Chapter Four Sales Promotion Chapter Five Inquiries and Replies Chapter Six Offers and Quotations Chapter Seven Counteroffers Chapter Eight Orders and Fulfillment Chapter Nine Sales Confirmation and Purchase Contract Chapter Ten Payment Chapter Eleven Packing Chapter Twelve Shipment Chapter Thirteen Insurance Chapter Fourteen Agency Chapter Fifteen Complaints and Claims and Settlement Chapter Sixteen E-mail, Fax and Telex
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