目录 Thanks致谢 Introduction序言 1 Face to face会面 Basic skills and techniques for talking to people in business situations 2 Letters, faxes and memos信件,传真和备忘录 Basic skills and techniques for business correspondence 3 On the phone通电话 Basic skills and techniques for using the telephone in business 4 Summaries, notes, reports总结,笔记,报告 Basic skills and techniques for writing reports, making notes, summarizing and taking notes of conversations in business 5 Working together一起工作 Talking about where you work, employment policy,a companys activities,organization and history 6 International trade国际贸易 Ordering and supplying goods or services; answering and making enquiries,making offers, placing and acknowledging orders 7 Money matters货币贸易 Methods of payment, cash flow, invoicing, dealing with non-payment problems 8 Dealing with problems处理问题 Complaining and apologizing, delivery and after-sales problems 9 Visitors and travellers访问者和旅行者 Looking after foreign visitors and travelling on business; hotels, restaurants,small talk, telling stories 10 Marketing市场营销 Marketing a product, market research, promotion and advertising 11 Meetings会谈 Taking part in formal and informal meetings, one-to-one meetings and larger group meetings 12 Processes and operations工作过程和操作 Explaining and describing operations, giving instructions 13 Jobs and careers工作和职业 Applying for jobs and seeking promotion, participating in interviews 14 Sales and negotiation销售和谈判 Selling and buying products, negotiating face-to-face and on the phone 15 A special project 一个特别的项目 A simulation, revising many of the skills and situations in the course Files文档 BEC考点分布表
精彩内容 C Work in pairs Find the errors in these sentences and correct them.
1 Its important, that your punctuation is correct: because incorrect punctuation and Capital Letters Used Wrongly may confuse your readers'
2 Just like, incorrect spelling incorrect punctuation can be very annoying for your reader who may pay more attention to the mistakes, than to the content of your report or letter.
3 You probably know, that exclamation marks are not used much in business letters! But they are used in advertisements as well as in notes.
4 Contracted forms like Ive and weve are a feature of informal writing.They are not found in most reports or business letters which tend to be fairly formal. If in doubt use the full forms; I have, we have, etc
5 it's usually easier for a reader to understand short simple sentences rather than long complicated one's.
D Work in pairs Look at the following text and decide where to add punctuation.You'll also need to add line breaks (new paragraphs) and some Capital Letters.
memo from the managing director to all office staff date 25th november 20_as a result of the productivity survey carried out in the factory more rapid and efficient ways of operating are now being applied in the factory productivity has been increased by over 50 per cent the management intends to apply these same methods to office staff in order to reduce costs our company must adapt in a competitive world we aim to find ways of avoiding unnecessary actions by all staff we therefore propose to pay a months extra salary to any person who in the managements opinion has put forward the most practical suggestion to improve a particular office routine all suggestions should be sent to the mds office before the end of next month.
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