目录 Chapter 1 Office Work 商务办公 Unit 1 Recruiting 员工招聘 Unit 2 Dealing with Emails 邮件处理 Unit 3 Transferrting Information 传送资料 Unit 4 Filing 档案事务 Unit 5 Releasing Notices 发布通知 Unit 6 Taking Memos 备忘录 Unit 7 Arranging Travels 安排差旅 Unit 8 Procuring Equipment 设备采购
Chapter 2 Receptions 客户接待 Unit 1 Making an Appointment 客户预约 Unit 2 Changing an Appointment 预约改动 Unit 3 Meeting at the Airport 机场迎接 Unit 4 Introducing Myself 自我介绍 Unit 5 Entertaining Clients 招待客户 Unit 6 Arriving at the Company 参观访问 Unit 7 Inviting to Dinner 宴会邀请 Unit 8 Expressing Thanks 表达感谢
Chapter 3 Business Services 商业服务 Unit 1 Banking Services 银行服务 Unit 2 Post Office Services 邮局服务 Unit 3 Airport Service 机场服务 Unit 4 In a Restaurant 在餐馆 Unit 5 At the Hotel 在宾馆 Unit 6 Sightseeing 观光旅游 Unit 7 Changing Plans 改变计划 Unit 8 Business Reception 商务接待
Chapter 4 Business Meetings 商务会议 Unit 1 Making Arrangements 布置会议 Unit 2 Other Preparations 其他准备 Unit 3 Agenda 议事日程 Unit 4 Getting a Meeting Started 会议开始 Unit 5 Taking Minutes 会议纪要 Unit 6 Taking the Floor 发言 Unit 7 Discussions 会议讨论 Unit 8 Summary and Adjournment 总结闭会
Chapter 5 Business Calls 商务电话 Unit 1 Leaving a Message 电话留言 Unit 2 Calling Back 回电话 Unit 3 Having the Wrong Number 打错电话 Unit 4 Calling an Operator 接线员接听电话 Unit 5 Proposing an Appointment over Phone 电话要求约见 Unit 6 Rescheduling over Phone 电话更改约定 Unit 7 Reserving a Room 预订旅馆 Unit 8 Booking a Ticket 预订机票
Chapter 6 Business Negotiations 商务洽谈 Unit 1 Inquiry 询价 Unit 2 Offer 报价 Unit 3 Price Negofiations 磋商价格 Unit 4 Discounts 折扣 Unit 5 Order 订购 Unit 6 Contracts 合同 Unit 7 Shipment Delay 装运推迟 Unit 8 Claims 索赔
Chapter 7 Deriving Sectors of Business 商业的衍生环节 Unit 1 Commissions 佣金 Unit 2 Trademark Registration 商标注册 Unit 3 Sample Exhibition 样品展示 Unit 4 Sole Agent 独家代理 Unit 5 Letter of Credit 信用证 Unit 6 Banking Facilities 银行业务 Unit 7 Public Relations 公共关系 Unit 8 Business Promotion 商务促销
Chapter 8 Marketing 市场营销 Unit 1 Market Surveys 市场调研 Unit 2 Market Developments 市场开发 Unit 3 Exhibitions 交易会 Unit 4 Quality and Quantity 质量与数量 Unit 5 Advertising and Promotion 广告与促销 Unit 6 New Products Introduction 介绍新产品 Unit 7 After?sales Services 售后服务 Unit 8 Sales Agents 销售代理商
Chapter 9 Business Interaction 商务交往 Unit 1 Visiting Colleagues 拜访同事 Unit 2 Introducing Newcomers 介绍新人 Unit 3 Helping Each Other 同事互助 Unit 4 Consolation 安慰 Unit 5 Sympathy 同情 Unit 6 Klatch 聚会 Unit 7 Appointment 约会 Unit 8 Departure 告别
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