房内用膳送餐员和康乐服务员岗位英语 含光盘 姜玲主编9787563714858
9787563714858
￥ 38.32 全新
库存5件
湖南益阳
认证卖家担保交易快速发货售后保障
作者姜玲
出版社旅游教育出版社
ISBN9787563714858
出版时间2010-05
装帧平装
开本32开
页数296页
货号36673548686
上书时间2023-11-24
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目录 Part One I Am a Room Service Attendant
Unit 1 I Am a Room Service Attendant
A. Who Am I?
B. My Responsibilities
C. I Love My Job
Unit 2 This Is Our Hotel
A. Facilities
B. Departments
Unit 3 We Are a Team
A. The Secrets of Successful Hotels
B. I Am a Team Member
C. I Am Here
D. They Are My Co-workers
Unit 4 Menu
A. Breakfast Menu
B. All Day Dining Menu
C. Wine List
Unit 5 Taking Orders
A. Greeting the Caller
B. Asking for a Guest‘s Name
C. Taking Orders
D. Selecting a Wine
E. Guest Check
Unit 6 Preparing Delivery
A. Sending the Order
B. Picking Up Beverage Order
C. Picking Up Food Order
D. Preparing Delivery
Unit 7 Delivering Order
A. Checking
B. Using Tray and Cart
C. Entering the Guestroom
Unit 8 Serving the Meal
A. Setting Up the Table
B. Serving Food and Drink
Unit 9 Guest Checks
A. Presenting the Check
B. Paying in Cash
C. Paying by Credit Card
D. Charging to the Room
Unit 10 Guests Satisfaction
A. Following up
B. Resolving Complaints
C. Collecting Trays
Keys
Vocabulary
Part Two I Am a Recreation Attendant
Unit I I Am a Recreation Attendant
A. Who Am I?
B. My Responsibilities
C. I Love My Job
Unit 2 This Is Our Hotel
A. Facilities
B. Departments
Unit 3 We Are a Team
A. The Secrets of Successful Hotels
B. I Am aTeam Member
C. I Am Here
D. TheyAre My Co-workers
Unit 4 Reservations
A. Recreation Service Items
B.Answering the Phone
C. Making:Suggestions
Unit 5 Nightclub
A.Greeting the Guests
B. Hall
c.KTV Service
Unit 6 Massage Therapy
A. Services
B. Massage
C. Settling Accounts
Unit 7 Sauna
A，.Facilities
B. Changeroom
C.Sauna Room
Unit 8 Fitness Club
A. Reception
B. In the Gym
C. Equipment Maintenance
Unit 9 Swimming Area
A. Greeting Guests
B. In the Changeroom
C. At the Swimming Pool
Unit 10 Balls
A.Bowling
B. Snooker
C. Tennis
Unit 11 Beauty Salon
A. Greeting Guests
B. Hairdressing Service
C. Beauty Service
Keys
Vocabulary
References '
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