This work is on the most important topic in business circles today - the radical redesign of a company's processes, organization and culture to achieve a quantum leap in performance. Adam Smith work broke down into specialized tasks. Hammer and Champy explain that instead of tinkering with - or simply computerizing - an aspect of the work design, the answer is to radically redesign the whole process. Business re-engineering isn't about fixing anything - it's about starting again, about reinventing the nature of work and corporate structures from top to bottom. This book shows how some of the world's premier corporations are re-engineering to save hundreds of millions of dollars a year, achieve unprecedented levels of customer satistfaction, and speed up and make more flexible all aspects of their operations. Re-engineering is the 90s what strategy was for the 70s and quality was for the 80s. After a decade of restructuring and downsizing, of cutting costs and capacity, managers need to rethink boldly to yield the dramatic improvements for companies, both big and small, to compete successfully in a changing world.
James Champy is Chairman of Perot Systems consulting practice. He is the co-author of RE-ENGINEERING THE CORPORATION, which sold more than a million copies and was a New York Times bestseller for more than a year. He is also the author of RE-ENGINEERING MANAGEMENT (one of Business Week's best business books of 1995) and co-author of ARC OF AMBITION. His regularly featured columns on management appear in FORBES, Computer World, and Sales & Marketing Management magazine.
Michael Hammer is the originator and leading exponent of the concept of reengineering and was named one of the four preeminent management gurus of the 1990s by Business Week.
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