【目录】: 1 Form and layout of business letters 2 Office communication :telephoning 3 Office communication: emails 4 Enquiries 5 Offers and quotations 6 Orders and acknowledgements 7 Dealing with orders 8 Payments and reminders 9 Complaints 10 Applying for a job Glossary A-Z Word List Transcripts Packing containers and materials Answer Key
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