Amazon.com Review The Horizontal Organization, by institutional-change specialist Frank Ostroff, is a blueprint for the future development of public and private infrastructures that have outgrown the vertical, or "top-down," hierarchy that has been standard in the business community since the onset of the Industrial Revolution. "It is increasingly apparent that the long-favored vertical model is, by itself, no longer capable of meeting all the different needs of business," Ostroff writes. "It has been rendered inadequate for today's demanding competitive, technological, and workforce environments by its inherent shortcomings." The time is therefore right, he continues, completely to overhaul this outdated corporate structure and prepare for the next 50 years as some major establishments--such as Ford Motor Company's Customer Service Division, Xerox, and the federal Occupational Safety and Health Administration (OSHA)--already have done. Through well-reasoned arguments and the help of these and other real-world examples, Ostroff convincingly shows how his concepts might be employed to eliminate bureaucracy, improve productivity, and solve common long-term organizational problems. And by presenting the entire picture where only small pieces have previously been revealed, he makes a compelling case for radical change in the corporate world as well as in the public sector and non-profit universe. --Howard Rothman Review "Gives compelling evidence that flattening hierarchies are a key to success in today's fast-paced world.... While a long-term endeavor, this book offers a good starting point for senior managers to understand the fundamentals of the underlying architecture of this emerging trend in business organization."--Electronic Business
"I know from first-hand experience that Frank Ostroff's ideas work. Indeed, many of them are in place and working throughout my company. Ostroff moves easily from theory to practice and gives us a strategic guide to successfully organizing corporations for the new millennium." --Paul A. Allaire, Chairman and CEO of Xerox
"Most businesses have been struggling to find an alternative to the traditional business organization with all the `stove pipe' problems that it produces. Frank Ostroff has done us an invaluable service in showing that a modern horizontal organization can be devised and put into effect."--Sir Peter Middleton, Acting Chief Executive, Barclays Bank
"Ostroff's book is refreshing because of front-line, firsthand employee accounts. Ostroff is also brutally candid about the difficulty of transitioning to a more horizontal structure." --Megan Santosus, CIO
"Recommended for graduate, research, and professional collections."--Choice
"The beauty of Ostroff's book is in how it clearly outlines the horizontal organization's core processes.... Douglass McGregor's Theory Y finds its home here, as does Drucker's MBO. The amount of energy and pride exhibited in the examples from major corporate and governmental horizontal organizations such as Motorola, GE, and OSHA is extraordinary."--At Work
"Ostroff champions the 'horizontal' structure-one that is organized across functions and around core processes. This type of structure removes the functional walls that exist in traditional organizations and streamlines value delivery. The book explains what the horizontal organization looks like, how it works, and presents a how-to process for building one."--Business Reader Review About the Author
Frank Ostroff is a key developer of the "Horizontal Organization" concept which has been featured in such publications as Business Week (cover story), Financial Times, Fortune, and Information Week (cover story). He has worked directly with leading organizations in the high-technology, industrial goods, and financial services industries as well as the public sector to dramatically improve their performance. He has been a keynote speaker at leading business conferences and academic institutions worldwide. Considered one of the world's leading new thinkers on business issues, he lives with his wife and children in Washington, D.C.
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