一、常用电话英语(everyday telephone english) 1.talk to the operator(要接线员) 2.inquired by the operator(接线员询问主叫方) 3.spell the number and the name(拼读和人名) 4.hold the line(等候) 5.line is busy(占线) 6.try again(再拨一次) 7.go ahead please(请讲) 8.wrong number(拨错号) 9.types of phone calls(电话的分类) 10.collect call(被叫方付费电话) 11.introduce yourself(自我介绍) 12.ask about the called party(询问被叫方) 13.the called party is not available(被叫方不在) 14.leave a message(留言) 15.relay a message(转告信) 16.greetings(问候语) 17.go into topic(进入话题) 18.have a quick topic(直奔主题) 19.talk about a number of things(谈若干件事) 20.end conversation(结束交谈) 21.bad connection(信号不好) 22.connection cut off(断线/掉线) 23.make sure your party understands you(确认被叫方是否听明白) 24.let your party take down something(请被叫方记录) 25.ask for a favor(有事相求) 26.ready to help(乐意帮忙) 27.give offer in return(投桃报李) 28.hang up(挂断电话) 29.call back(再联系) 30.thanks(致谢) 31.send regards(请转达问候) 32.give regards to the family(家人之间的问候) 33.wishes(告别语) 34.holiday greetings and wishes(节的问候语) 35.put someone else on(换人) 36.time difference(时差) 37.business courtesy call(礼节电话) 38.911 emergency call (911急救电话) 39.toll-free numbers(费) 二、电话交际言语行为规范例文(telephone etiquette examples) 1.职场电话言语行为规范(business and workce phone etiquette) 2.私人电话的言语行为规范(personal/private phone etiquette) 3.公共场所和工作环境的手机言语行为规范(cell phone etiquette in publicces and working environment) 三、浅谈电话英语的言语特点(brief introduction to speech characteristics of telephone english) 附录一 自然英语听力及其构成(listening prehension and its configurations of real life conversations) 附录二 关于英语的和电话(prank and prank calls) 附录三 词语表(glossary) 参文献(references)
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