Moving up to a supervisory position should be cause for celebration, not exasperation. Yet many first-timers are unprepared for the demands of this new role. They quickly become overwhelmed -- to the detriment of the organization, their co-workers, and themselves.
【作者简介】
WILLIAM A. SALMON (Woodbury, CT) is a management consultant and writer. Formerly an executive at Girard Bank (Mellon Bank East) and W. K. Gray & Associates, he is the author of several books, audio and video programs, and articles on management and training.
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