unit one hotel reservations part one text a choosing a good hotel part two speaking out part three listening in part four text b the worlds ten largest hotel grou part five writing business letter part six extensive rea , making the right impression unit two check-in part one text a things to do when you arrive too early for check-in part two speaking out part three listening in part four text b ihg reduces environmental impact part five writing e— part six extensive rea the importance of front office unit three hotel housekeeping part one text a can i have the barbie suite? part two speaking out part three listening in part four text b wyndham hotel group expands luxury offering in china part five writing memorandum part six extensive rea the job of an executive housekeeper unit four dining at hotels part one text a healthier food at hotels part two speaking out part three listening in part four text b making a hotel a home part five writing note part six extensive rea how to be a good waiter unit five public facilities at hotels part one text a hotels offer boot—camp exercise for guests part two speaking out part three listening in part four text b hilton hotels corporation part five writing notice part six extensive rea the making of a good concierge unit six hotel bars part one text a hotels open fancy, profitable rooftop bars part two speaking—out part three listening in part four text b hotels test offering meeting rooms that can serve as offices part five writing fax part six extensive rea service ti for bartenders unit seven hotel ints part one text a how to deal with hotel guests ints part two speaking out part three listening in part four text b how to in at a hotel part five writing int letter part six extensive rea a case study of int at a five—star deluxe hotel unit eight check—out part one text a university opens 150—room hotel as student training lab part two speaking out part three listening in part four text b foreign hotels expand their reach into china part five writing help wanted part six extensive rea qualities of hotel leaders appendix i 酒店 appendix ii 酒店常用词汇 appendix iii 酒吧与餐厅用语 references
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