chapter one front office ⅰ room reservation ⅱ receiving guests ⅲ checking in ⅳ requiring information ⅴ changing foreign currencv ⅵ settling accounts
chapter two housekeeping department ⅰ taking a guest to the room ⅱ introducing the room service ⅲ housekeeping management ⅳ call transfers ⅴ laundry service ⅵ maintenance service
chapter three food and beverage department ⅰ being seated ⅱ taking orders ⅲ serving the order ⅳ chinese food ⅴ western food ⅵ the bar
chapter four fitness center ⅰexercising with equipment ⅱdancing ⅲ seeing movies ⅳ the night club ⅴ beauty and hair salon ⅵ health care
chapter five shopping center ⅰ food and beverage ⅱ clothes ⅱ jewelry and art work ⅳ chinese painting and calligraphy ⅴ silk fabric ⅵ medicine and health products
chapter six other services in a hotel i booking train tickets and ne tickets ⅱ ting packages and expenses ⅲ secretarial,interpreting and convention service ⅳ spe services ⅴ ta arrangement ⅵ int service
内容简介:
酒店服务业英语语内容简介:我们生活的时代,是信息化的时代,信息流是这个时代很有价值的东西,它几乎覆盖了世界的每一个角落。在这样一个时代,语言显得更加重要,尤其是在当今这个经济高展的时期,中国与世界各国之间的联系越来越密切,英语作为很重要的语言交流工具,也越来越受到人们的重视。 然而,你是否经历过这样的场景:见到外国人想急切地与对方交流以提高语水,于是这些标准经典的对白脱而出:“hi,nice to meet。you.how are you?”“i’m fine.thank you,and you?”接下来挖空心思想和老外聊一聊其他的问题,可是找不到恰当的英文来表达,心急如焚,只能让这绝好锻炼语的机会在焦虑急躁中溜走。 出现以上现象的主要原因是我们时只会读课本,而想要“脱而出”并不是那么容易。有些人花费了很多时间,盲目地背了大量的单词,但大部分单词时用不上,还有许多单词用不对场合,听起来“不地道”,因此我们优选是根据场景在记句型的同时记下实用的单词。为了帮助广大英语爱好者找到更好更适合自己的学方式,提高英语语水,我们编写了这套“英语语高频话题系列”丛书。
精彩内容:
a:good evening,ir.wele to the peace hotel. b:thank you. a:how many piece of luggage do you have? b:jut thee four. a:two uitcae and two bag.i that right? b:ye.that’ a11. a:itll how you to the front dek.thi way,pleae. i will put your bag by the t over there. b:i ee,thank. a:a bellman will how you to your room when you have finihed checking in. b:ok.fine. a:pleae enjoy your tay. a:晚上好,先生。欢迎到和饭店。 b:谢谢。 a:您有多少件行李? b:只有这4件。 a:两个旅行箱和两个袋子,对吗? b:是的,这些。 a:我带您到前台,请跟我来。我把您的袋子放在那儿的柱子旁边。 b:好的,谢谢。 a:您办完住宿登记时,服务员会带您到房间去。 b:好的。 a:希望您过得愉快。
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