chapter 1: the role of the chief negotiator small stage, big part chapter 2: choosing your team big guns, little guns chapter 3: controlling negotiations whos calling the shots? chapter 4: initiating negotiations getting the lay of the land chapter 5: face-to-face sizing up your counterparts chapter 6: the function of bias perception versus reality chapter 7: site selection how do you get there, from here? chapter 8: the agenda carve it in stone chapter 9: about translators making sure your message gets through chapter 10: negotiating styles, part 1 major personal styles chapter 11: negotiating styles, part 2 major team styles chapter 12: nning to win success is a choice, not a result chapter 13: countering personal strategies how to get the upper hand chapter 14: countering team strategies how to keep the upper hand chapter 15: selecting tactics ying to win chapter 16: closing the deal who makes the decision? chapter 17: reporting results is 99 percent enough? chapter 18: mitment the strain of implementation chapter 19: strategic and tactical guidelines by country chapter 20: glossary chapter 21: resources
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