目录: Part 1 Listening & Speaking for Secretary Chapter One Reception Section 1 At the Office Section 2 At the Airport Section 3 Having Business Dinner Chapter Two Business Communication on the Phone Section 1 Making Appointments Section 2 Making Reservations Section 3 Seeking Information Chapter Three Office Automation Section i Office Facilities Management Section 2 Office Software Application Section 3 Web-office Chapter Four Management of Business Section 1 Something Urgent Section 2 Letters Processing Section 3 Business Travel Arrangement Chapter Five Conference Arrangement Section 1 Before the Conference Section 2 During the Conference Section 3 Post-conference
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