目录 Unit 1 Staff development and trainingUnit 2 Job descriptions and lob satisfactionUnit 3 Letters of enquiry and applicationsUnit 4 Telephone skillsGrammar workshop 1 (Units1-4)Unit 5 Promotional activities and branding Unit 6 New product developmentUnit 7 A stand at a trade fairUnit 8 Establishing relationships and negotiatingGrammar workshop 2 (Units5-8)Unit 9 Going it aloneUnit 10 Financing the start-upUnit 11 Starting up in a new locationUnit 12 Presenting your business ideaGrammar workshop 3 (Unit9-12)Unit 13 Business hotels and sales conferences Unit 14 Business conferencesUnit 15 ReportsUnit 16 Business meetingsGrammar workshop 4 (Units13-16)Unit 17 New technologies and changeUnit 18 Using the Internet 86-89Unit 19 A staff surveyUnit 20 Offshoring and outsourcingGrammar workshop 5 (Units17-20Unit 21 Customer loyaltyUnit 22 Communication with customersUnit 23 Corresponding with customersUnit 24 A business seminar 112-115Grammar workshop 6 (Units 21-14)EXAM SKILLS AND EXAM PRACTICEAnswer KeyTranscripts 作者介绍 (英)哈特 (Hart.G.B.):哈特有超过30年的英语教学经验,曾在埃及教学,并作为英国文化委员会的成员在法国、西班牙等地工作过,是剑桥资深英语教学专家,对BEC考试研究透彻,并有丰富的商务英语课堂教学经验,出版了多部商务英语、职场英语学习领域的著作,包括:Instant IELTS (2004),Business Benchmark Vantage (2006),Business Benchmark Higher (2007),Complete First Certificate (2008),Complete CAE (2009)(与Simon Haines合著)等。 序言
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