Unit 1 Office Work 1 Unit 2 Business Travel 19 Unit 3 Client Reception 39 Unit 4 Companies and Products 55 Unit 5 Marketing 71 Unit 6 Meetings 89 Unit 7 Recruitment 109 Unit 8 Trade Fairs 127 Unit 9 Inquiries and Offers 145 Unit 10 Counter Offers and Orders 161 Unit 11 Packaging and Shipment 179 Unit 12 Payment 199 Unit 13 Insurance 219 Unit 14 Conclusion of Business 235 Unit 15 Trademark, Patent, and Intellectual Property Rights 253 Unit 16 Complaints, Claims and Settlement 271
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