Module 1 Socializing Unit 1 Building Relations 1.1 First contact 1.2 Receiving visitors 1.3 Welcoming dinner Unit 2 Further Contact and Farewell 2.1 Introducing your company 2.2 Entertaining 2.3 Bidding farewell Culture Salon:English Pub Life Project:Receiving Foreign Guests Language Folder
Module 2 Telephoning Unit 3 Making Telephone Calls 3.1 Preparing for calls 3.2 Opening phone calls 3.3 Structuring telephone calls Unit 4 Answering Telephone Calls 4.1 Handling complaints 4.2 Leaving and taking messages 4.3 Closing phone calls Culture Salon:The Telephone Directory Project:Making an Effective Call Language Folder
Module 3 Presentation Unit 5 Preparing for a Presentation 5.1 Planning a presentation 5.2 Using visual aids 5.3 Rehearsing the presentation Unit 6 Making a Presentation 6.1 Getting started 6.2 Holding the audience's attention 6.3 Finishing off Culture Salon:Cross-cultural Presentations Project:Giving a Presentation Language Folder
Module 4 Meeting Unit 7 Getting a Meeting Started 7.1 Planning a meeting 7.2 Preparing paperwork 7.3 Opening a meeting Unit 8 Holding an Effective Meeting 8.1 Taking active participation 8.2 Controlling the direction and ending 8.3 Taking and distributing minutes Culture Salon:Patterns of Cultural Differences Project:Holding a Meeting Language Folder
Module 5 Negotiating Unit 9 Starting Negotiations 9.1 Preparing for negotiations 9.2 Opening negotiations 9.3 Making inquiry and offers Unit 10 Reaching an Agreement 10.1 Managing conflicts 10.2 Bargaining and making concessions 10.3 Reaching an agreement and ending Culture Salon:Different Approaches to a Compromise Project:Making Win-win Negotiations Language Folder
Module 6 Employment Unit 11 Hunting for a Job 11.1 Evaluating yourself 11.2 Finding a vacancy 11.3 Preparing employment messages Unit 12 Job Interview 12.1 Preparing for an interview 12.2 Participating in an interview 12.3 Accepting a job offer Culture Salon:American Employment Law Project:Applying for a Job Language Folder
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