PartⅠ Spoken English for Secretary Chapter One Reception Section1 At the Office Section2 At the Exhibitions&Conventions Section3 At the Airport Chapter Two Making&Answering Telephone Calls Section1 Putting through Telephone Calls Section2 Leaving a Message over the Phone Section3 Making the Wrong Telephone Calls Chapter Three Business Communication on the Phone Section1 Making Appointments Section2 Making Reservations Section3 Seeking Information Chapter Four Conference Arrangement Section1 Before the Conference Section2 During the Conference Section3 Post-Conference Chapter Five Management of Business Section1 Something Urgent Section2 Letters Processing Section3 Complaint Settlement
PartⅡ Document Writing Chapter One Work Documents Section1 Announcement Section2 Meeting Arrangement Section3 Meeting Minutes Section4 MEMOs Section5 Business Trip Arrangement Chapter Two Ceremonial Documents Section1 Letters of Thanks Section2 Letters of Congratulations Section3 Letters of Apologies Section4 Letters of Sympathy Chapter Three Social Documents(Ⅰ) Section1 Letters of Inquiry Section2 Letters of Appointment Section3 Letters of Invitation Section4 Proposals Section5 Letters of Complaint Chapter Four Social Documents(Ⅱ) Section1 Letters of Introduction Section2 Letters of Recommendation Section3 Letters of Request Section4 Job Application Letters Section5 Letters of Resignation Chapter Five Human Resources Documents Section1 Enrollment Section2 Offer Section3 Termination of Employment Section4 Internal Transfer Chapter Six Business Documents Section1 Establishing Business Relations Section2 Inquiries,Offers&Counter-offers Section3 Orders&Contracts Section4 Terms of Payment Section5 Insurance&Shipment PartⅢ Writing for Certificate Tests Chapter One Business English Certificate Section1 BEC Preliminary Section2 BEC Vantage Chapter Two China Business English Certificate Section1 CBEC1 Section2 CBEC2 Chapter Three China Business English Training Section1 CBET3 Section2 CBET2 Bibliography
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