unit 1 careers in hospitality industry ⅰ rea: the hospitality industry ⅱ warm up: workces in hospitality industry ⅲ career nning ⅳ writing: resume ⅴ learning more unit 2 travel agent ⅰ rea: travel agency and travel agent ⅱ warm up: procedure of travellnquiry ⅲ dialogues ⅳ listening ⅴ speaking ⅵ writing: reply to inquiry e ⅴⅱ learning more unit 3 meeting guests ⅰ rea: on the way to the hotel ⅱ warm up: traveling abroad ⅲ dialogues ⅳ listening ⅴ speaking ⅵ writing: wele speech ⅴⅱ leanung more unit 4 i receptionist ⅰ rea: receptionist job description ⅱ warm up: types of hotels ⅲ dialogues ⅳ listening ⅴ speaking ⅵ writing: letter of confirmation ⅴⅱ leanung more unit 5 i concierge ⅰ rea: concierge job description ⅱ warm up: jobs ofa concierge ⅲ dialogues ⅳ listening ⅴ speaking ⅵ writing: a reply to a int letter ⅴⅱ learning more unit 6 i housekeeper ⅰ rea: housekeeper job description ⅱ warm up: room facilities ⅲ dialogues ⅳ listening ⅴ speaking ⅵ writing : laundry list ⅴⅱ learning more unit 7 one button service ⅰ rea: executive floor ⅱ warm up: facilities in business center ⅲ dialogues ⅳ listening ⅴ speaking ⅵ writing : invitation letter ⅴⅱ learning more unit 8 host and hostess ⅰ rea : host and hostess job description ⅱ warm up : types of restaurants ⅲ dialogues ⅳ listenmg ⅴ speaking ⅴⅲ writing: banquet reservation form ⅴⅱ learning more unit 9 waiter and waitress ⅰ rea: chinese cuisine ⅱ warm up : western food ⅲ dialogues ⅳ listening ⅴ speaking ⅵ writing : menu ⅴⅱ learning more unit 10 bartender ⅰ rea: bartender job description ⅱ warm up: types of wines ⅲ dialogues ⅳ listening ⅴ speaking ⅵ writing: drink list and snack list ⅴⅱ learning more unit 11 tour guide 1 on the way to the attraction ⅰ rea: tour guide job description ⅱ warm up : types of travel activities ⅲ dialogues ⅳ listening ⅴ speaking ⅵ writing : tour guide speech ⅴⅱ learning more unit 12 tour guide 2 in the scenic spot ⅰ rea : theme park ⅱ warm up : types of attractions ⅲ dialogues ⅳ listening ⅴ speaking ⅵ writing: itinerary ⅴⅱ learning more unit 13 tourist shopping ⅰ rea : shopping in china ⅱ warm up: chinese souvenirs ⅲ dialogues ⅳ listening ⅴ speaking ⅵ writing: thank—you note ⅴⅱ learning more …… unit 14 entertainment unit 15 health care unit 16 farewell references
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