chapter 1 essentials for business english correspondence 1.1 the meaning and functions of business english correspondence 1.2 writing principles of business english correspondence 1.3 the structure and format of business english correspondence 1.4 e- and fax 1.5 exercises chapter 2 establishing business relations 2.1 brief introduction 2.2 specimen letters 2.3 writing ste and ti 2.4 useful expressions on establishing business relations 2.5 exercises chapter 3 enquiries and replies 3.1 brief introduction 3.2 specimen letters 3.3 writing ste and ti 3.4 useful expressions on enquiries and replies 3.5 exercises chapter 4 quotations or offers 4.1 brief introduction 4.2 specimen letters 4.3 writing ste and ti 4.4 useful expressions on quotations or offers 4.5 exercises chapter 5 counter-offers and acceptance 5.1 brief introduction 5.2 specimen letters 5.3 writing ste and ti 5.4 useful expressions on counter-offers and acceptance 5.5 exercises chapter 6 orders and their fulfillment 6.1 brief introduction 6.2 specimen letters 6.3 writing ste and ti 6.4 useful expressions on orders and their fulfillment 6.5 exercises chapter 7 terms of payment 7.1 brief introduction 7.2 specimen letters 7.3 writing ste and ti 7.4 useful expressions on terms of payment 7.5 exercises chapter 8 packing 8.1 brief introduction 8.2 specimen letters 8.3 writing ste and ti 8.4 useful expressions on packing 8.5 exercises chapter 9 insurance 9.1 brief introduction 9.2 specimen letters 9.3 writing ste and ti 9.4 useful expressions on insurance 9.5 exercises chapter 10 shipment 10.1 brief introduction 10.2 specimen letters 10.3 writing ste and ti 10.4 useful expressions on shipment 10.5 exercises chapter 11 claims and settlements 11.1 brief introduction 11.2 specimen letters 11.3 writing ste and ti 11.4 useful expressions on claims and settlements 11.5 exercises references
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