酒店英语听说强化教程(第4版) 大中专文科文教综合 作者
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作者作者
出版社旅游教育出版社
ISBN9787563742356
出版时间2021-05
版次4
装帧平装
开本16
页数264页
字数258千字
定价48元
货号xhwx_1202379790
上书时间2024-06-15
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目录：
part ⅰ front office department
前厅篇
unit one room reservation 客房预订/2
lesson 1 types of hotel acmodations 客房种类/2
lesson 2 an fit reservation 散客预订/4
lesson 3 a group reservation 团体预订/6
lesson 4 room overbooking 客房超额预订/8
lesson 5 revising the reservation 变更预订/10
lesson 6 deit required 预付/12
unit two hotel check-in 酒店入住登记/14
lesson 7 working as a receptionist 做一名前台接待员/14
lesson 8 checking in guests with reservations 预订客人入住登记/16
lesson 9 checking in a group 团队入住登记/18
lesson 10 checking in walk-in guests 无预订客人入住登记/20
lesson 11 dealing with check-in disputes 处理入住登记纠纷/22
lesson 12 a suite 套房/24
unit three concierge service 礼宾服务/26
lesson 13 hotel facilities 酒店设施/26
lesson 14 bellboy service 行李生服务/28
lesson 15 running errands for guests 为客人办事/30
lesson 16 introducing hotel facilities 介绍酒店设施/32
lesson 17 hiring a ta 租车服务/34
lesson 18 tour ns 旅行计划/36
unit four guest service center 宾客服务中心/38
lesson 19 working as a telephone operator 做一名电话接线员/38
lesson 20 making dnd 设置“请勿打扰”服务/40
lesson 21 making a long-distance call 拨打长途电话/42
lesson 22 making an in-house phone call 拨打电话/44
lesson 23 a morning wake-up call 叫醒服务/46
lesson 24 a package 快件/48
unit five handling guest ints 处理宾客投诉/50
lesson 25 how to deal with ints 如何处理投诉/50
lesson 26 relocating guests 换房间/52
lesson 27 ints about food and service 对食品及服务的投诉/54
lesson 28 handling ints about laundry 处理洗衣服务的投诉/56
lesson 29 missing valuables 贵重物品遗失/58
lesson 30 restaurant ints 餐厅投诉/60
unit six checking out 结账离店/62
lesson 31 working as a cashier 做一名收银员/62
lesson 32 paying hotel bill in cash 现金付账/64
lesson 33 paying hotel bill by credit card 信用卡付账/66
lesson 34 paying hotel bill with traveler’s checks 旅行支票付账/68
lesson 35 mistakes on the hotel bill 账单错误/70
lesson 36 checking out 离店结账/72
part ⅱ housekeeping department
客房篇
unit seven room cleaning 客房清扫/76
lesson 37 the hotel guest room 酒店客房/76
lesson 38 tponing room cleaning 推迟客房打扫服务/78
lesson 39 helping guests with spe requests
帮助有特殊需求的客人/80
lesson 40 turn-down service 开夜床服务/82
lesson 41 an improperly cleaned room 未被打扫干净的房间/84
lesson 42 room-cleaning service 客房清洁服务/86
unit eight laundry service 洗衣服务/88
lesson 43 the laundry list 洗衣单/88
lesson 44 regular laundry service 常规洗衣服务/90
lesson 45 the express laundry service 快洗服务/92
lesson 46 misdirected laundry 衣物分送错误/94
lesson 47 laundry damage 送洗衣物受损/96
lesson 48 men service 织补服务/98
unit nine guests’ requests 客人的需求/100
lesson 49 being friendly and helpful 友爱助人/100
lesson 50 obtaining items 借用物品/102
lesson 51 inter 因特网/104
lesson 52 meeting requirements 满足客人需求/106
lesson 53 dealing with emergencies 处理突发事件/108
lesson 54 helping guests 帮助客人/110
unit ten repair and maintenance service 维修服务/112
lesson 55 how may i help you? 我能帮您吗?/112
lesson 56 the toilet won’t work 抽水马桶有问题/114
lesson 57 a problem with the air-conditioner 处理空调问题/116
lesson 58 the bathroom floor is flooded 卫生间地面严重积水/118
lesson 59 we are very sorry 我们深表歉意/120
lesson 60 a guest with a laptop 携带本电脑的客人/122
part ⅲ food & beverage department
餐饮篇
unit eleven restaurant reservation & weling guests 餐饮预订及迎宾/126
lesson 61 greeting guests 迎宾/126
lesson 62 booking a private room 预订包房/128
lesson 63 banquet reservation 宴会预订/130
lesson 64 seating guests 迎宾入座/132
lesson 65 our restaurant is full 餐位已满/134
lesson 66 booking a family dinner 预订家宴/136
unit twelve at the chinese restaurant 在中餐厅/138
lesson 67 chinese cuisine 中国菜系/138
lesson 68 taking orders 点菜/140
lesson 69 sichuan cuisine 川菜/142
lesson 70 misdirected service 上错菜/144
lesson 71 signing the bill 签单/146
lesson 72 hot pot 火锅/148
unit thirteen at the western restaurant 在西餐厅/150
lesson 73 working in f&b department 在餐饮部工作/150
lesson 74 buffet service 自助餐/152
lesson 75 american breakfast 美式早餐/154
lesson 76 dinner à la carte 零点服务/156
lesson 77 one bill or separate bills? 分单还是合单?/158
lesson 78 eating at a japanese restaurant 在式餐厅餐/160
unit fourteen at the bar 在酒吧/162
lesson 79 what would you like to drink? 您想喝点什么?/162
lesson 80 a glass of fresh orange juice 一杯鲜橙汁/164
lesson 81 a cup of cappuccino 卡布奇诺咖啡/166
lesson 82 remen drinks 酒水/168
lesson 83 trying local beer 品尝当地啤酒/170
lesson 84 happy hour 欢乐时光/172
unit fifteen room service 客房送餐服务/174
lesson 85 room service 客房送餐服务/174
lesson 86 ordering breakfast by phone 电话点餐/176
lesson 87 a fruit tter 水果盘/178
lesson 88 room service delay 送餐服务延迟/180
lesson 89 a birthday party 生聚会/182
lesson 90 no room service 无送餐服务/184
part ⅳ miscellaneous departments
其他部门篇
unit sixteen business and entertainment services 及康乐服务/188
lesson 91 at the fitness center 在健身俱乐部/188
lesson 92 at the swimming pool 在游泳池/190
lesson 93 at the hotel shop 在酒店商场/192
lesson 94 at the business center 在中心/194
lesson 95 convention service 会议服务/196
lesson 96 at the gym 在健身房/198
appendix
附录
exercise keys 练/202
tape scripts 录音材料/226
内容简介：
本教材按酒店部门和工作流程展开内容编写，共16个单元，每6课一个单元，共96课，涵盖了前厅部、客房部、餐饮部和其他部门的工作内容。前厅篇包括1~6单元，分别是预订、入住、礼宾、宾客服务中心、投诉和结账；客房篇包括7~10单元，包括客房清扫、洗衣服务、客人的需求和维修服务；餐饮篇为11~15单元，迎宾预订、中餐、西餐、酒吧以及送餐服务；6单元为其他部门的内容汇，包含健身、购物和会展等内容。
作者简介：
韩雪，英语硕士，副教授，本硕分别于大连外国语大学和辽宁师范大学。后在涉外重点工程项目任首席英语翻译多年。1994年进入教育行业，任职于高校，2000年开始从事旅游英语专业，主要研究领域为英语语言学和专门用途英语(ep)。
为编写本教材，编者坚持多年到顶岗实的北京多家星级酒店做调研，虚心向行业人员请教，不断提升自己对酒店行业的认知。为保持教材版本的不断更新，持续关注外旅游酒店领域的近期新发展趋势。从教近30年，数次做省市级公开课，荣获多项教育殊荣。同时兼任辽宁省导游资格试英语导游评员。
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