Chapter One Stations Project One Ticketing Project Two Security, Ticket and ID CheckProject Three Departures Hall Project Four Information Service Project Five Ticket GatesProject Six Luggage Deposit and Consignment Project Seven Train Connections and ArrivalsChapter Two Onboard Project Eight Service on the PlatformProject Nine Welcome Onboard Project Ten Safety Onboard Project Eleven Facilities on High-Speed TrainsProject Twelve Onboard Ticketing and Travel InformationProject Thirteen Dining Car ServiceProject Fourteen Special Care Passenger ServiceProject Fifteen Emergency and Special Situations Appendix Appendix I Translation of Dialogues
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