Task 2Answering tourists’ queries/5 Module 2Receiving TasksTask 1Familiar with the plan/18 Task 2Reconfirm the arrangement/23 Task 3Preparations for meeting a tour group/27 Module 3Immigration and CustomsTask 1Check in at the airport/34 Task 2Go through the immigration/36 Task 3Go through the customs/39 Module 4Meeting GuestsTask 1Meet the tour group/44 Task 2Meet a FIT guest/48 Module 5On the Way to the HotelTask 1Extending a welcome speech/60 Task 2Adjusting to the time difference/62 Task 3Guiding on the Way/64 Task 4Warm reminding/71 Module 6At the HotelTask 1Checking in/82 Task 2Introducing Hotel Facilities/86 Task 3Wakeup Call/90 Module 7Talking about the ItineraryTask 1Discussing the Itinerary/98 Task 2Handling Changes in the Itinerary/102 Module 8At the RestaurantTask 1Booking Tables/112 Task 2Dining at a Chinese Restaurant/114 Task 3Dining at a Western restaurant/117 Task 4Tasting Local Food/120 Module 9Visiting Scenic SpotsTask 1City Sightseeing/128 Task 2Cultural Landscape/131 Task 3Natural Landscape/134 Module 10TransportationTask 1Public Transportation/144 Task 2Rent a Car/146 Module 11Shopping in TourismTask 1Souvenirs/154 Task 2Arts and Crafts/157 Task 3Tea/160 Module 12Recreational ProgramTask 1Health Activities/168 Task 2Watch Shows/170 Task 3Pubs and Bars/172 Task 4Traditional Chinese Entertainment/175 Module 13Seeing off GuestsTask 1Checking Out/186 Task 2Extending a Farewell Speech/190 Task 3Departure Procedure/193 Keys for Reference/200 References/251
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