Chapter 1 Computer System Overview 1 1.1 Digital Computer 1 1.2 Data Types 2 1.3 The Evolution of Computers 3 1.4 Types of Computers 4 Technical Notes to the Text 5 Word Bank to the Text 7 Exercises 10 Chapter 2 Computer System Organization 13 2.1 Computer Organization Introduction 13 2.2 System Buses 14 2.2.1 Address Bus 14 2.2.2 Data Bus 14 2.2.3 Control Bus 14 2.3 CPU Organization 15 2.3.1 Register Set 15 2.3.2 Arithmetic Logic Unit 15 2.3.3 Control Unit 15 2.4 Memory Subsystem Organization 16 2.4.1 Types of Memory 16 2.4.2 Memory Hierarchy 18 2.5 I/O Subsystem Organization 19 2.5.1 I/O Devices 19 2.5.2 I/O Interface 20 2.5.3 Modes of Transfer 21 Technical Notes to the Text 23 Word Bank to the Text 25 Exercises 28 Chapter 3 Computer System Architecture 32 3.1 Parallel Processing 32 3.2 Pipelining 33 3.3 Vector Processing 35 3.4 Reduced Instruction Set Computer (RISC) 36 Technical Notes to the Text 38 Word Bank to the Text 39 Exercises 41 Chapter 4 Algorithms and Data Structure 44 4.1 Algorithms 44 4.2 Data Structure 49 Technical Notes to the Text 55 Word Bank to the Text 56 Exercises 59 Chapter 5 Programming and Languages 63 5.1 The Procedure of Programming 63 5.2 The Development of Programming Languages 64 5.3 Compiling and Assembling Programs 66 5.4 Object-Oriented Programming(OOP) 67 5.5 Visual Programming 72 5.6 Internet Programming 73 Technical Notes to the Text 74 Word Bank to the Text 76 Exercises 79 Chapter 6 Operating System 82 6.1 Operating System Overview 82 6.2 Operating System Platform 88 Technical Notes to the Text 91 Word Bank to the Text 92 Exercises 95 Chapter 7 Applications Software 98 7.1 Applications Software Tools 98 7.2 Common Features of Applications Software 99 7.3 Productivity Software Tools 100 7.3.1 Word Processing Software 101 7.3.2 Spreadsheet Software 102 7.3.3 Presentation Graphics 103 7.3.4 Groupware 103 7.3.5 Desktop Accessories 104 7.3.6 Web Browsers 105 Technical Notes to the Text 105 Word Bank to the Text 106 Exercises 109 Chapter 8 An Introduction to Database Systems 112 8.1 Purpose of Database Systems 112 8.2 View of Data 114 8.2.1 Levels of Data Abstraction 114 8.2.2 Instances and Schemas 115 8.2.3 Data Independence 116 8.3 Data Models 116 8.3.1 Object-Based Logical Models 117 8.3.2 Record-Based Logical Models 118 8.3.3 Physical Data Models 120 8.4 Database Languages 120 8.4.1 Data Definition Language(DDL) 120 8.4.2 Data Manipulation Language(DML) 121 8.4.3 The Structured Query Language (SQL) 121 8.5 Transaction Management 122 8.6 Database Administrator 123 Technical Notes to the Text 124 Word Bank to the Text 126 Exercises 128 Chapter 9 Software Engineering 132 9.1 What Is Software Engineering? 132 9.2 Key Issues of Software Engineering 132 9.3 Software Process 136 9.4 Computer-Aided Software Engineering (CASE) 141 Technical Notes to the Text 142 Word Bank to the Text 144 Exercises 147 Chapter 10 Object-Oriented Technology 150 10.1 A Brief Overview of Object Technology 150 10.2 What Is OO—— System Concepts for Object Modeling 150 10.3 The OO Development Process 156 10.4 Unified Modeling Language(UML) 160 Technical Notes to the Text 162 Word Bank to the Text 164 Exercises 167 Chapter 11 Introduction to Computer Networks 170 11.1 Data Communications 170 11.1.1 Signals 170 11.1.2 Encoding 171 11.1.3 Transmission Mode 172 11.2 Introduction to Computer Networks 172 11.3 Applications of Computer Networks 173 11.4 Categories of Networks 174 11.4.1 Configurations 174 11.4.2 Strategies 175 11.4.3 LANs, MANs, and WANs 177 11.4.4 Intranets and Extranets 178 11.5 OSI and TCP/IP Reference Model 179 11.5.1 OSI Reference Model 179 11.5.2 TCP/IP Reference Model 181 Technical Notes to the Text 182 Word Bank to the Text 183 Exercises 186 Chapter 12 LAN, MAN & WAN 190 12.1 Local Area Networks (LANs) 190 12.1.1 Ethernet (802.3) 190 12.1.2 Token Bus (802.4) 192 12.1.3 Token Ring (802.5) 192 12.1.4 Fiber Distributed Data Interface (FDDI) 194 12.1.5 Comparison 195 12.2 Metropolitan Area Networks(IEEE 802.6) 196 12.3 Wide Area Networks 196 12.3.1 Introduction 196 12.3.2 Narrowband ISDN 197 12.3.3 X.25 Network 198 12.3.4 Frame Relay 198 12.3.5 Broadband ISDN and ATM 199 Technical Notes to the Text 199 Word Bank to the Text 200 Exercises 203 Chapter 13 Internet 206 13.1 Introduction 206 13.2 Technology of Internet 207 13.2.1 Internet Address 207 13.2.2 DNS ( Domain Name System) 208 13.2.3 HTTP and SMTP 210 13.3 Services Provided by the Internet 211 13.3.1 WWW (World Wide Web) 211 13.3.2 E-mail 211 13.3.3 FTP (File Transfer Protocol) 212 13.3.4 Telnet 213 13.4 Networking Devices 213 13.4.1 Hub and Repeater 213 13.4.2 Bridge and Switch 213 13.4.3 Router 214 13.5 Access to Internet 215 13.5.1 Dial-up 215 13.5.2 DSL 215 Technical Notes to the Text 216 Word Bank to the Text 216 Exercises 219 Chapter 14 Information Security 222 14.1 A Brief Overview of Information Security Concepts 222 14.2 Information Security Technology 225 14.2.1 Information Authentication Technology 225 14.2.2 Encryption Technology 226 14.2.3 Database Security 229 14.3 Computer Virus 230 14.3.1 Virus Behavior 230 14.3.2 Types of Viruses 230 14.3.3 Virus Prevention and Detection 231 14.4 Firewall 232 14.4.1 Concept of Firewall 232 14.4.2 Types of Firewall 233 14.4.3 Firewall Implementation 233 14.5 Standards of Information Security 235 14.6 E-Commerce Security 236 14.6.1 Significance of Corporate Information Security 236 14.6.2 Current Processes and Tools for Implementing E-Business Security 236 Technical Notes to the Text 237 Word Bank to the Text 238 Exercises 241 Chapter 15 Information System 245 15.1 Major Types of Information System in Organization 245 15.2 Transaction Processing System (TPS) 246 15.3 Management Information System (MIS) 247 15.3.1 A Definition of MIS 247 15.3.2 A MIS Model 248 15.3.3 Organizational Information System 248 15.4 Decision Support System (DSS) 249 15.4.1 The Concept of DSS 249 15.4.2 DSS Objectives 251 15.4.3 A DSS Model 251 Technical Notes to the Text 252 Word Bank to the Text 254 Exercises 256 Chapter 16 Enterprise Resource Planning 259 16.1 Enterprise System 259 16.2 Enterprise Resource Planning System 260 16.3 The Evolution of Enterprise Resource Planning 262 Technical Notes to the Text 266 Word Bank to the Text 267 Exercises 268 Chapter 17 Supply Chain Management 272 17.1 What Is a Supply Chain 272 17.2 The Objectives of a Supply Chain 273 17.3 Decision Phases in a Supply Chain 274 17.4 The Importance of Supply Chain Flows 276 Technical Notes to the Text 277 Word Bank to the Text 278 Exercises 279 Chapter 18 Customer Relationship Management 283 18.1 Customer Relationship Management Concepts 283 18.2 Four Types of Customers 284 18.2.1 Win Back or Save 284 18.2.2 Prospecting 284 18.2.3 Loyalty 285 18.2.4 Cross-Sell/Up-Sell 285 18.3 Customer Relationship Management (CRM)Software 286 18.3.1 Sales Force Automation(SFA) 286 18.3.2 Customer Service 286 18.3.3 Marketing 287 18.4 Operational and Analytical CRM 287 Technical Notes to the Text 288 Word Bank to the Text 289 Exercises 291 Chapter 19 E-Business and E-Commerce 295 19.1 E-Business 295 19.2 E-Commerce 299 Technical Notes to the Text 300 Word Bank to the Text 301 Exercises 303 Chapter 20 Artificial Intelligence 307 20.1 History of AI 307 20.2 Basics of AI 308 20.3 Applications of Artificial Intelligence in Machine Learning 309 Technical Notes to the Text 312 Word Bank to the Text 314 Exercises 316 Chapter 21 Big Data and Cloud Computing 320 21.1 Background 320 21.2 Big Data 321 21.3 Cloud Computing 324 Technical Notes to the Text 326 Word Bank to the Text 327 Exercises 329
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