Part1Introduction:TheMakingofaQualifiedSecretary Unit1ReadtoKnow SectionAHowtoBeaSecretary Practice SectionBHowtoBeaSuccessfulSecretary Practice Unit2PracticetoLearn, SectionAWhatShouldaSecretaryDoinOffice Practice SectionBASecretarysDay Practice
Part2GreetingandIntroduction Unit1ReadtoKnow SectionABreakingtheIce Practice SectionBHowtoReceiveYourCustomers Practice Unit2PracticetoLearn SectionAGreeting SectionBIntroduction Practice
Part3SecretarialEnglishforTelephoneUse Unit1ReadtoKnow SectionAPhoneCallEtiquette Practice SectionBHowPhonogenicAreYou? Practice Unit2PracticetoLearn SectionAArrangements SectionBLeavingaMessage Practice
Part4ReceptionandSend-off Unit1ReadtoKnow SectionAHowtoHiretheBestReceptionistforYourOffice Practice SectionBWhatMakesaSecretaryaGoodReceptionist Practice Unit2PracticetoLearn SectionAReceiving SectionBSend-off Practice
Part5CommunicationandInterpersonalRelationship Unit1ReadtoKnow SectionABodyLanguageinCommunication Practice SectionBBusinessDinner Practice Unit2PracticetoLearn SectionAGoingtoParties SectionBSittingataDinner Practice
Part6ArrangingaTrip Unit1ReadtoKnow. SectionADetailsinMakinganItinerary Practice SectionBStepstoFollowinMakinganItinerary Practice Unit2PracticetoLearn SectionABookingTickets SectionBMakingReservations Practice
Part7ArrangingaMeeting Unit1ReadtoKnow SectionAMeetingArrangementandMinutesTaking Practice SectionBCross-culturalNegotiation Practice Unit2PracticetoLearn SectionAMinutesofMeeting SectionBMemo Practice
Part8DealingwithBusinessLetters Unit1ReadtoKnow SectionAGuidelinesforWritingaBusinessLetter Practice SectionBKeyElementsofBusinessLetterEtiquette Practice Unit2PracticetoLearn SectionALetterofThanksandComplaint SectionBLetterofApplicationandInvitation Practice
Part9DealingwithDocumentsandBills Unit1ReadtoKnow SectionAAMasterofPaperwork Practice SectionBOrganizingYourDocumentsandFiles Practice Unit2PracticetoLearn SectionAI.O.U.andPromissory SectionBReceipt,NoticeandCertificate Practice
Part10FilesManagementandOfficeAutomation Unit1ReadtoKnow SectionAIntroductiontoFilesManagement Practice SectionBKnowingOfficeAutomation Practice Unit2PracticetoLearn SectionASixSuggestionsforElectronicFiling Practice SectionBHowtoReachGS-7foranOfficeEmployee Practice AppendixⅠVocabulary AppendixⅡ200SentencesCommonly-usedinOffice AppendixⅢ100SentencesCommonly-usedinBusinessLettersandDocuments KeytotheExercises(forreferenceonly) 参考文献
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